Home
/
Customer Service
/
Account Manager Telco (M/F/D)
Account Manager Telco (M/F/D)-July 2024
Frankfurt
Jul 20, 2026
ABOUT WIPRO
Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfoli
10,000+ employees
Consulting
VIEW COMPANY PROFILE >>
About Account Manager Telco (M/F/D)

  Based in: anywhere in Germany

  This role is part of Wipro Germany (Wipro GmbH)

  The Diciplinary manager for this role of Amit J.

  Your mission:

  The Account Manager is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account by: Developing strategic relationships with decision makers and influencers in the customer's account Creating and sharing sales success stories Ensuring customer satisfaction through world class delivery Your tasks will include:

  Personnel Relationship building The Account Manager develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO . He/she should become a trusted IT advisor to the customer and should participate in his strategic planning The Account Manager builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

  Account Management The Account Manager identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer's business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders. Conduct client presentations, workshops, and drive pricing Provide inputs for building alliances with product / service vendors

  Delivery Management The Account Manager ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns. The Account Manager monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery Skills and experience:

  At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field Domain expertise in Telecom industry and good network in Telecom market in Germany Experience in global service delivery models Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization Hands-on experience with proposal creation and presentations.

  Candidates with disability and appropriate suitability are in favor

  Your tasks will include:

  Personnel Relationship building The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO . He/she should become a trusted IT advisor to the customer and should participate in his strategic planning The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

  Account Management The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer's business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders. Conduct client presentations, workshops, and drive pricing Provide inputs for building alliances with product / service vendors

  Delivery Management The Client Partner ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns. The Client Partner monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery Skills and experience:

  At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field Domain expertise in Telecom industry and good network in Telecom market in Germany Experience in global service delivery models Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization Hands-on experience with proposal creation and presentations.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Customer Service Representatives- Remote/TEXAS ONLY
Company Description Are you an active listener who knows how to ask probing questions to help solve problems and address issues? Do you thrive at taking initiative and working in a metrics-driven env
Technology Specialist II, Customer Experience
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platfor
Internship, Customer/Technical Training (2024 intake)
Internship, Customer/Technical Training Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it's people who choose how our products will be used. That's why o
Bilingual Part-time Digital Service Representative
Bilingual Part - Time Digital Service Representative (DSR) Digital Service Representatives accurately and efficiently processes a variety of cash and check inquiry transactions for members through vi
Application Support Analyst - Customer Service
About the role: Primary Responsibilities: You are fit for the role of a Application Support Analyst role if you have: Basic qualifications: Candidates should have 3 to 6 years as a Application Suppor
Technical Support Specialist
Our Team: Bloomberg's Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg's variety of products and services across multiple conn
Engineer, IT Support
TransUnion's Job Applicant Privacy Notice What We'll Bring: The End-User Compute Engineer position is responsible for the day-to-day IT support and maintenance of the TransUnion organization speciali
Associate Customer Onboarding Specialist
JOB DESCRIPTION Associate Customer Onboarding Specialist Wilmington, DE (Onsite) 8:30 am-5:30 pm The Customer Acquisitions Team works with CSC's new clients, our sales teams, and others to ensure a s
Associate IT Consultant Service Desk
Job Description Provide first level support on IT-related issues or requests reported by end-users and Local IT Managers of ContiTech locations.Handle IT-related issues reported via the following con
Digital Service Representative
Digital Service Representative (DSR) Digital Service Representatives accurately and efficiently processes a variety of cash and check inquiry transactions for members through video sessions as part o
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved