Based in: anywhere in Germany
This role is part of Wipro Germany (Wipro GmbH)
The Diciplinary manager for this role of Amit J.
Your mission:
The Account Manager is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account by: Developing strategic relationships with decision makers and influencers in the customer's account Creating and sharing sales success stories Ensuring customer satisfaction through world class delivery Your tasks will include:
Personnel Relationship building The Account Manager develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO . He/she should become a trusted IT advisor to the customer and should participate in his strategic planning The Account Manager builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
Account Management The Account Manager identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer's business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders. Conduct client presentations, workshops, and drive pricing Provide inputs for building alliances with product / service vendors
Delivery Management The Account Manager ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns. The Account Manager monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery Skills and experience:
At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field Domain expertise in Telecom industry and good network in Telecom market in Germany Experience in global service delivery models Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization Hands-on experience with proposal creation and presentations.
Candidates with disability and appropriate suitability are in favor
Your tasks will include:
Personnel Relationship building The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO . He/she should become a trusted IT advisor to the customer and should participate in his strategic planning The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.
Account Management The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer's business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders. Conduct client presentations, workshops, and drive pricing Provide inputs for building alliances with product / service vendors
Delivery Management The Client Partner ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns. The Client Partner monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery Skills and experience:
At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field Domain expertise in Telecom industry and good network in Telecom market in Germany Experience in global service delivery models Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization Hands-on experience with proposal creation and presentations.