Job Title: Account Manager - Rides Asian Region (Parental Cover)
Location: Manchester
The Rides Commercial team exists to ensure we have the strongest possible relationships, contracts, quality and commercials within Rides, ensuring we deliver the best in class offer to our customers and our partners!
The Account Manager (parental cover) role is responsible for supporting the delivery of the Rides commercial strategy by maintaining and growing a portfolio of supply Partners across multiple locations, taking a particular focus on both commercial and quality/performance metrics. You'd be, both identifying and contracting new business opportunities and strengthening the relationships with our existing Partners, including negotiation of new contracts, rates, commissions, rebates & quality metrics, and identifying new markets and new products with a view to fulfil our coverage and competitiveness demands.
Key responsibilities: Responsible for delivering commercial targets for all supply Partners within their remit, generating 10%-15% of Rides volume globally. Building a local supply strategy for all locations within the designated region / Partner portfolio, owning the end to end execution of that strategy to increase revenue, Rides coverage and quality performance. Developing regional supply Partners portfolio, including responsibility for proactively identifying opportunities for growth, in addition to new partner contracting and commercial negotiation of rates, rebates, new features (e.g. Driver Events) & promotions to drive incremental volume. Drive the execution of the Rides Regional and Quality commercial strategy, ensuring that relevant objectives and OKRs are translated into a clear and tailored actionable plan for each Partner within their remit to deliver the best quality experience for our customer. Supervise Partner performance in line with specific regional strategies, finding opportunities for improvements and working collaboratively with the Partners to take action to improve delivery and increase customer experience. Work collaboratively with Senior Account Managers where opportunities/issues are identified in regional performance or supply/demand, to improve multinational Partner performance and coverage, aligning across both regional and multinational strategic plans and objectives. Analyse weekly trading reports for relevant region(s), delivering insight to internal Management and owning and reporting on any ad hoc changes outside of this weekly cycle. Developing and strengthening relationships with supply Partners, conducting business reviews, finding opportunities to collaboratively improve business and Partner performance and minimise challenges, influence decision makers to adopt our business initiatives in order to achieve department targets and KPIs. Leading quarterly and annual business reviews externally with Partners to ensure we are driving the strongest possible commercial results for both Booking.com and our Partners. Represent Booking.com in market visits/conferences and at local and regional tourism and industry events, contributing to the creation of presentation materials and Partner communications strategy, in order to develop ever stronger partnerships, driving our mutual business and ensure close relationships with local stakeholders. Conduct competitor analysis reports with key competitors within relevant regions/locations and markets. Identifying trends and opportunities and take appropriate actions to minimise risks and exposure. Train Partners on how to optimally use business tooling and systems, to ensure high performance and quality is maintained for both the business and customers. Support key department initiatives and improvement projects, working collaboratively with Senior Account Managers and Commercial Assistants, and leading on projects where required. Support cross-functional projects passionate about supply tooling improvements and new product innovation for Partners, working collaboratively with Product Owners, Insights team, CS and Finance teams and ensuring the Rides Comercial team are represented across internal working groups. Ensure that all relevant Partner information, actions and outcomes are logged in Salesforce to allow for information to be accurately shared with other internal departments such as Finance and Legal. Analyse data to identify trends and issues, taking appropriate actions with Partners to proactively realise opportunities and minimise risks. Essential skills: Strong stakeholder management skills with the ability to establish relationships at senior levels Excellent communication and presentation skills Excellent negotiation and influencing skills Strong commercial foresight with strong understanding of our commercial KPIs, rebate strategy and contractual agreements and experience of discussing rates, contracts and rebates. Strong time management, and effective prioritisation skills. Strong attention to detail, solution oriented and result driven Hands-on, can-do attitude Excellent organisational and time management skills Very strong analytical skills and ability to translate data into substantial actions and summaries for managers Language: English + an Asian language (Chinese/Japanese or Thai preferred) Strong working use of Office and Google applications, including a high level of Excel knowledge. Benefits & Perks:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer-all the messy, beautiful, and joyful bits-on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include: Health, life, and disability insurance Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership On-site meals, coffee, and snacks, including healthy and vegan options, daily *Please note that while our philosophy is the same in every location, benefits may differ by office/country.
#ThinkInclusion: Wellbeing & Inclusion at Booking.com:
Directly linked to our mission to make it easier for everyone to experience the world, Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build a unique workplace, it also crafts a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
Pre- Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.