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Account Manager
Account Manager-November 2024
Atlanta
Nov 21, 2024
ABOUT ADOBE
At Adobe, we’re changing the world through digital experiences by helping customers create, deliver, and optimize content.
10,000+ employees
Technology
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About Account Manager

  Our Company

  Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

  We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

  Responsibilities

  • Develop strong client relationships and manage the day to day needs, requests and communication for Adobe's strategic clients and partners.

  • Work with clients to understand business needs and DCO use cases. Apply knowledge of DCO and Adobe product suite to provide informed DCO recommendations to client.

  • Lead client and agency trainings, presentations, strategy and status meetings.

  • Work with internal teams (Operations, creative, and QA) to execute on Dynamic campaigns. Understand production queue, set project time-lines, and handle client communication.

  • Make creative or operational changes within DCO platform as needed.

  • Work with client or Adobe third party vendors in support of advertisers' campaigns.

  • Manage multiple cross advertiser projects simultaneously. Respond to ever changing needs of client.

  • Act as an escalation point for troubleshooting client technical problems.

  • Provide the product teams with ongoing feedback around improving feature functionality and product enhancements; support the rollout of new features and functionality; ensure clients are well aware and supported in their use of other Adobe Products such as AdCloud and Audience Manager.

  Skills and Experience

  • Ability to lead day to day client relations, and to work with management and multifunctional teams to respond to client needs.

  • Experience in managing and optimizing various online display advertising campaigns.

  • Understanding of dynamic creative within the programmatic display landscape.

  • Deep experience with Analytics, DCO, DSP and DMP technologies.

  • Well versed in different ad serving (DFA, Atlas, Mediaplex, etc) technologies.

  • Advanced working knowledge of Excel (e.g. pivot tables, pivot charts, sumifs, vlookups, etc.) and PowerPoint.

  • Strong analytical and quantitative skills, attention to detail, problem-solving, organizational and project management skills; ability to set, prioritize and meet deadlines.

  • Willingness and desire to be a key individual contributor and strong team player.

  • Strong written and verbal communication skills, presentation skills along with cross company and partner collaboration skills.

  • Capability to work proactively under pressure and handling multiple ad hoc requests.

  • Comfortable with 'test and learn' approach for best practice sharing.

  • Basic understanding of JavaScript, i-Frame, HTML or HTML 5.

  • Ability to use Adobe creative suite to review creative assets.

  • Understanding of pixel tracking via console or third party software.

  Action Plan/Milestones

  Phase I

  Manage 1-2 clients from initial onboarding to launch to maintenance with the assistance of the PM Team.Attend and manage client meetings as related to DCO.Learn timelines and workflows across internal teams (Operations/Creative/QA).Communicate with the clients regarding expectations, next steps and answer questions with help from the PM Team.Work with the PM Team to understand the scope of a PMs responsibilities.Attend DCO Team meetings and 1:1s to continue to develop communication skills.Participate in weekly Operations/Creative calls to understand work flows and learn the different teams responsibilities.QA creative and functionality for your clients and provide additional support for other PMs.

  Phase II

  Manage 3-5 clients from initial onboarding to launch to maintenance with little to no-assistance from the PM Team.Participate in a second round of formal training to provide a deep dive into DCO capabilities and core competencies for client services.Provide International SME support for scoping executions and communicating capabilities.Help guide International Account Managers through timelines and work flows for their direct clients as needed.Provide additional recommendations and help scope next steps to clients as needed. Develop a relationship and help to grow business where applicable.Understand the relationship between service level, cost and revenue to utilize hours effectively and prioritize client needs.

  Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $77,000 -- $138,300 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

  At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

  In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

  Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

  Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, [email protected] call (408) 536-3015.

  Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.

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