Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Our Commercial On Boarding Services teams develop and deliver innovative, compelling and award-winning solutions that provide small and medium sized businesses with greater visibility and control of their spend. We’re now looking for a talented and driven Implementation Specialist to join this high profile, successful team. The Central Onboarding Team is based in Mexico City and the role of Implementation Specialist is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. The role is critical to the success of the US Sales Teams as you are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for our clients to use and manage their card programs.

　　The successful candidate will be responsible for the implementation of new and expanding existing corporate clients and driving a deep and valued relationship before passing the account to the client development team.

　　The role would include, but not be limited to:

　　The smooth setup of all aspects of the account including….

　　Providing premium and dedicated customer service to our new and existing commercial clients throughout the implementation and enrollment process.

　　Working with the Sales Business Advisor to achieve a successful implementation and handover to the Client Development Team.

　　Ensure a correct capture and receipt of agreements and supporting documentation to be submitted across various platforms in order to obtain a decision on the account.

　　Ensure an efficient and timely response to the prospect in order to remain within compliance will all applicable laws.

　　Maintain and develop relationships with various teams across the organization to ensure a correct processing of the account.

　　Skills required:

　　Strong customer focus, being able to identify and deliver customer’s individual needs.

　　Excellent verbal and written communication skills.

　　Excellent time management skills - ability to multitask, prioritize and work well under pressure.

　　Commercial acumen with a basic understanding of Financial Statements.

　　Proven track record in building and retaining relationships with internal and external customers.

　　Demonstrate self-motivation, results driven but also a strong team player

　　Proactively seeks opportunities for process improvements; Problem solving and analytical skills.

　　Strong change management skills; able to adapt in an ever changing environment.

　　Qualifications

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　Job: Operations

　　Primary Location: Mexico-CDMX-Mexico City

　　Schedule Full-time

　　Req ID: 24000621