Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　Work matters

　　It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.

　　People matter

　　Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

　　The Team

　　The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialised team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centred approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.

　　The Role

　　Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesising diverse perspectives.

　　What you get to do in this role: Planning, facilitating, and co-delivering design thinking led workshops with customers (participants range from end users to C-level) and delivery partners Prepare, lead end to end engagements organising clients, team members with structured plans Articulate and logically communicate concepts with technical and non-technical audiences Co-create future state solutions with customers and colleagues Transform co-created future state narrative design into an experience, enhance and refine through validation of design concepts. Design impactful ways of relating ideas and concepts to executive audiences Synthesize, collaborate to create and publish engagement stories, artefacts to share with the wider community and product teams. Share the engagement stories to drive awareness and demand Thought lead, continually improve our human centred design methods and processes Qualifications

　　In order to be successful in this role, we need someone who has: 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating) Experience in conceptualisation, design strategy, UX, and art direction of prototypes Understanding native mobile, web application, and responsive web design experience Command of design basics: readability, iconography, colour, and spatial relationships Familiarity with collaboration, design and prototyping tools such as Miro, Sketch, inVision, Figma, Adobe Photoshop, and Adobe Illustrator Solid project management skills and collaborates well with diverse disciplines in a dynamic environment Strong storytelling and communication design skills Nice to haves: Experience working in or with enterprise customers Experience working on consumer digital products Product/business strategy Hands on experience with mobile, web application, and responsive web UX/UI design Relevant Mindset Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes An endless supply of passion and curiosity Willingness to travel up to 40% of the year to on-site customer engagements (depending on demand) What we will need to see before or during your interview: An inspiring portfolio of insightful experiences Any publicly available projectsAdditional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

　　Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.