Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary

　　Facilitates engaging training to Aetna International Operations employees and assists in the design and development of curriculum. Collaborates with local leadership and training design teams to ensure the successful development and transfer of learning from the classroom back to the job. Oversees the classroom environment for long-term and complex training initiatives, managing all aspects of student performance and feedback to management.

　　• Facilitate training sessions for designated audiences ensuring all classroom activities documented and reported to appropriate individuals in the organization.

　　• Revise and customize curriculum to reflect unique geographic, product and/or audience variations.

　　• Work with local business leaders to align the performance variables required to transfer learning back to the job.

　　• Assess the effectiveness of training programs during and at designated intervals after delivery to determine the effectiveness and, when appropriate, ROI of training programs.

　　• Provide feedback from program participants and local business leaders back to design and development resources. Participate in the development effort to enhance the curricula based on that feedback.

　　• Actively engage with the design and development resources to collect and coordinate subject

　　matter expertise, to collaborate on and influence the design and development of curriculum and to ensure that the right curriculum is developed using the appropriate learning medium.

　　• Conduct performance analysis with business leaders to identify performance gaps, appropriate training interventions, and other variables required to improve business performance.

　　Required Qualifications

　　• 1+ years experience with Aetna International claims processing and/or call center processes within the health care business OR 2+ years of training and leadership experience

　　• Excellent verbal and written communications skills with ability to effectively collaborate with people at all levels of the organization

　　• Excellent customer service skills

　　• Strong organizational skills

　　• Strong presentation skills

　　Preferred Qualifications

　　Previous training experience or proven call/claim processing skills desirable

　　• Excellent facilitation and classroom management skills

　　• Prior experience working with QuickBase

　　Education

　　• Bachelor's degree desired or equivalent work experience.

　　• Education in adult learning principles and best in practice learning techniques (preferred)

　　Pay Range

　　The typical pay range for this role is:

　　$18.50 - $31.10

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.