We are currently seeking an experienced Support Services Supervisor to work in Ascension Health Systems. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company.

　　In addition, you will be provided opportunities for continuous growth within the organization.

　　Work Schedule: Monday - Friday 8:00AM - 4:30PM

　　Job Responsibilities:

　　Supervise the day to day operations of the non-technical staff for the Phone Bank departmentInquire, clarify, and confirm customer requirements and understanding of the solutionDirectly supervise, train, and mentor non-technical personnel of the departmentMonitor daily workflow in the lab and schedule adequate coverageResponsible for ensuring all shifts in the department are properly staffedResearch and resolve any production errors while escalating when necessaryEngage in continuous process and service level improvementsPerform quality assurance checks to ensure efficiency and accuracyPrepare and maintain Quality Assurance records and documentsMeet regularly with direct reports to provide coaching and feedback for their developmentResponsible for administering and managing policies and procedures

　　Requirements:

　　High school diploma or equivalentAssociates or Bachelor's degree is a plusPrevious relevant experience; preferably in a clinical laboratoryPrior supervisory or leadership experience is a plusPrior distribution experience preferredFamiliarity with laboratory operations as well as policies and procedures is preferredStrong computer skills and working knowledge of Microsoft OfficeExcellent communication skills; both written and verbalHigh level of attention to detail with strong organizational and prioritization skillsStrong critical thinking skills with the ability to make decisions in a fast paced environmentAbility to handle the physical requirements of the position

　　If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

　　Labcorp is proud to be an Equal Opportunity Employer:

　　As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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