Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

　　If you reside near Worcester, Massachusetts, you'll enjoy the flexibility of a hybrid-remote position as you take on some tough challenges.

　　Office Location: 123 Summer St Worcester, MA 01608

　　Primary Responsibilities:

　　Supervises assigned employees and activities for the efficient administration of medical office activities Coordinates a broad range of functions including patient billing, registration, and scheduling, electronic medical record (EMR), budget, etc. Provides administrative support services and other related duties. Independently coordinates process improvement initiatives, the rollout of organizational initiatives, recruiting efforts, and disciplinary action Acts as a contributor to budget planning and plays an active role in providing key metric updates to leadership

　　Technical Skills:

　　Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on staffing levels, employee hires transfers, promotions, salary changes, discipline, terminations, and other similar actions. Resolves grievances and other personnel problems within position responsibilities Processes payroll for assigned staff following standard procedures. Ensures time off and adjustments to time are accurately recorded in the payroll system. Resolve discrepancies as required Oversees the point of service collections and overdue balance processes. Ensure the standard process is followed. Resolves discrepancies within position responsibilities Ensures staff follows up on referral orders (scheduled orders) and appropriate internal authorizations are obtained Monitors and maintains daily deposit process following standard procedure Monitors a variety of processes/reports such as next available appointment, no show, encounter form control, referrals, recalls, registration audit report, monitors patient calls for feedback, etc. Resolve discrepancies within position responsibility Achieves and retains super-user status on current system software to best manage provider's appointment schedules. Creates and maintains Provider Schedules for all providers following standard protocol and following provider contractual obligations as required. Provides training and support to all members of the site/department on the procedures and current software Maintains existing provider schedules, changes, and updates as needed. Communicates changes to appropriate parties as assigned. Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate Monitor PROMs (Patient Reported Outcomes)

　　Leadership Ability:

　　Cultivate an environment of continuous improvement. Create and follow standard work processes and collaborate to define best practices Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with organization-wide initiatives. Creates an environment that nurtures the empowerment of administrative staff members; encourages the development of self-directed work teams Collaborate with HR Business Partner or others to objectively address performance issues; address and document thoroughly, utilizing Performance Improvement Plans and the disciplinary process Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues. Implements corrective actions plans as required Assists Practice Manager/Site Administrator or others in responding to patient concerns as needed Monitors and addresses patient complaints within position responsibility Ensures the highest level of patient satisfaction Works with physicians and others to address and prevent problems

　　Communication Skills:

　　Provides effective direction, guidance, and leadership over the administrative staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives Lead regular department meetings of staff and/or including providers in partnership with physician dyad or appropriate leadership to assure consistent communication on key strategies and business items Build and maintain relationships with all disciplines throughout the organization based on mutual respect and trust

　　Business Acumen Skills:

　　Participates in the development and recommendation of the operating and capital budgets for the areas managed Manages activities to ensure financial goals are met Monitors expenditures for compliance with approved budget Resolves discrepancies In conjunction with the Manager, design and implement initiatives that optimize financial and operational performance to achieve a high level of quality patient care, patient and provider satisfaction, and employee and provider engagement Demonstrate general understanding of the Corporate Business Model and how the Practice contributes to the bottom line of the organization. Provide Practice Manager/Site Administrator and other leadership with regular summarized updates on key performance indicators including monthly review of reporting tools with the articulation of key operational drivers of success or variance Planning and Decision Making Analyze problems/issues systematically and logically, and is resourceful in recommending solutions Formulate, develop and implement project plans as needed Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved Plans, implements, and evaluates the assigned staffing needs on a daily basis to adequately support patient care Assigns staff based upon patient needs, practice volume, staff qualification, and department policy Ensures that the assigned area complies with established policies, quality assurance programs, safety, and infection control policies and procedures Ensures adequate equipment and supplies for the assigned area Ensures compliance with all health and safety regulations and requirements Enhances professional growth and development through educational programs, seminars, etc. Performs similar or related duties as required or directed Regular, reliable, and predictable attendance is required Position does not qualify for Point of Sale Collections bonus

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma/GED (or higher) 3+ years of relevant medical or health insurance experience 3+ years of experience with medical terminology 3+ years of experience with electronic medical records Intermediate level of proficiency with various software applications such as Microsoft Excel, Word, Outlook, etc. Ability to work in office at 123 Summer St Worcester, MA 01608 2-3 days a week

　　Preferred Qualifications:

　　Previous Epic experience Experience with procedure scheduling and authorizing procedures 3+ years of leadership experience including demonstrated problem-solving skills and the ability to communicate via written reports Excellent organizational, interpersonal, team-building, and communication skills Proven ability to address issues through project management and coordinate people and resources accordingly

　　All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

　　#RPO #Yellow