#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

　　Gestionnaire de compte technique experimente (H/F/X) - francophone (à distance)

　　 Description du poste

　　 À propos du poste :

　　La securite sur Internet et la defense des interêts des clients sont des domaines qui vous passionnent? Voulez-vous travailler là où les gens sont aussi engages et passionnes que vous? Chez CrowdStrike, en tant que gestionnaire de compte technique experimente, vous fournirez une assistance technique proactive à nos clients.

　　Chez CrowdStrike, vous travaillerez avec les pionniers de la securite sur Internet.

　　La reussite de nos clients nous tient à cœur. Nous veillons à ce qu'ils soient proteges, solides et capables d'arrêter les violations.

　　Pour reussir dans cette fonction, vous devez faire preuve de motivation et d'initiative. Vous devez egalement vous engager à suivre une formation continue, posseder de solides competences en matière de service à la clientèle et de resolution de problèmes techniques.

　　Vos missions :Agir en tant que contact technique principal et renforcer nos equipes d'assistance à la clientèle Integrer de nouveaux clients aux plateformes CrowdStrike. Assurer la reussite des clients par des bilans de sante periodiques proactifs, des formations sur les produits, ainsi que par le developpement et le partage des meilleures pratiques. Defendre les interêts des clients auprès des parties prenantes internes de CrowdStrike afin de s'assurer que les commentaires des clients sont documentes de manière adequate et evalues par les parties internes. Engager le dialogue avec les clients à tous les niveaux de leur organisation, depuis les premières lignes du SOC jusqu'à la direction. Rechercher les problèmes techniques des clients en temps utile et assurer le suivi à l'aide de recommandations et de plans d'action. Faire remonter les problèmes des clients à la haute direction, s'il y a lieu. Contrôler la resolution globale de tout cas signale, en dirigeant des groupes pluridisciplinaires si necessaire. Tirer parti de l'expertise technique interne, y compris des ingenieurs de developpement, de la base de connaissance et d'autres outils internes pour fournir les solutions les plus efficaces aux problèmes des clients. Creer du contenu pour la base de connaissance, afin d'enregistrer les nouveaux apprentissages et les reutiliser dans l'ensemble de l'entreprise et de la base d'utilisateurs. Participer aux communications techniques au sein de l'equipe afin de partager les meilleures pratiques et de s'informer sur les nouvelles technologies et les applications de securite complementaires. Identifier les risques lies au renouvellement et collaborer avec les equipes internes pour y remedier et garantir un renouvellement reussi. Accompagner les equipes de vente dans l'identification des possibilites d'expansion des comptes. Piloter les dossiers d'assistance pour s'assurer que les problèmes sont resolus dans les delais impartis.Ce qu'il vous faut :Baccalaureat ou experience equivalente Français natif ou bilingue Experience des systèmes d'exploitation Windows Server Connaissance des technologies web d'entreprise, de la securite et des infrastructures de pointe, securite et infrastructures de pointe Excellentes competences en matière de service à la clientèle et capacite à etablir rapidement une credibilite technique auprès des clients Excellentes competences en communication, ecrite comme orale Competences eprouvees en matière de resolution de problèmes Sens de la collaboration Capacite à voyager jusqu'à 25 % du temps Engagement pour la reussite des clientsExperience/diplômes souhaites :Baccalaureat en informatique ou equivalent Certification CISSP ou ITIL Au moins 3 ans d'experience dans la gestion des comptes techniques, de l'assistance et de la reussite des clients dans une organisation SaaS Connaissances approfondies des plateformes Linux et Mac Experience dans les scripts Python et l'interface RestAPI About the Role:

　　Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers.

　　At CrowdStrike, you will be working with people who "wrote the book" on hacking and internet security.

　　We care deeply about our customers' success. We ensure they are protected, stable, and empowered to stop breaches.

　　To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.

　　 What You'll Do: Serve as primary technical contact and augment our customer support teams Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. Research customers' technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. Create knowledge base content to capture new learning for reuse throughout the company and user base. Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Support the sales teams in identifying account expansion opportunities. Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need: Bachelor's Degree or equivalent experience Experience working with Windows Server Operating Systems Knowledge of enterprise web technologies, security and cutting-edge infrastructures Excellent customer service skills and ability to quickly establish technical credibility with customers Excellent communication skills, written and verbal Proven problem-solving skills Collaborative attitude Ability to travel up to 25% Commitment to customer success Preferred Qualifications: Bachelor's Degree in Computer Science or equivalent CISSP or ITIL Certification Fluency in English and French 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization Deep expertise in Linux and Mac platforms Python Scripting and RestAPI experience#LI-Remote

　　#LI-RC1

　　Benefits of Working at CrowdStrike: Remote-first culture Market leader in compensation and equity awards Competitive vacation and flexible working arrangements Comprehensive and inclusive health benefits Physical and mental wellness programs Paid parental leave, including adoption A variety of professional development and mentorship opportunities Offices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

　　CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.