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Sr. Manager, Learning Delivery Experience Operations
Sr. Manager, Learning Delivery Experience Operations-April 2024
Philadelphia
Apr 28, 2025
ABOUT COMCAST
Comcast Corporation is a global media and technology company.
10,000+ employees
Media, Telecom
VIEW COMPANY PROFILE >>
About Sr. Manager, Learning Delivery Experience Operations

  Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

  Job Summary

  Responsible for managing the Learning Experience Delivery life cycle of highly complex, internal projects, including approval, planning, implementation, scaling, sustainment, and closeout/potential turndown to ensure planned results are achieved. Partners with key areas within the Learning organization to collaborate, operationalize and execute to achieve Learning Experience Delivery expectations. Fosters a positive cross-functional team environment that enables employees to maximize performance. Acts as a key quality tester with a lens toward the success of the learner experience. In this role, you can enhance critical leadership competencies like relationship building, problem solving, and other unique skills in support of your career trajectory.

  Job Description

  Core Responsibilities

  Works with various leaders to lay out project implementation guidelines and plan for manpower and/or other resource requirements.

  Directs project teams in the development and implementation of project plans.

  Maintains project reports and distribution of project timelines.

  Accountable to manage through project-specific assignments with a variety of teams and leaders .

  Influences teams and leaders with a keen accountability to the best learner experience possible

  Complete quality process and check of the overall learner experience prior to pilot and/or implementation steps

  Works upfront to identify ROI and “what success looks like” and with teams like Technology, Communications and Go To Market to build reports and support GTM/Engagement materials

  Leads Executive Stakeholder sessions with key updates, success metrics and risks/opportunities discussions

  Must be a courageous and inquisitive leader – to question everything for the betterment of the project and the learner experience . Searches for current and future learning and business changes and enhancements in order to improve the Learning Experiences for the global organization .

  Provides coaching and feedback to team members by inspiring trust, encouragement, motivation and accountability.

  Culture Champion: Be a culture champion and promote a "want to work" environment. Develop authentic and caring relationships with all team members while inspiring motivation.

  Celebrates and reinforces employee successes through recognition and promotion.

  Promotes and leads a project team environment of open communication, approachability, and fair and consistent treatment of all employees

  Creates a culture of continuous learning where team members are empowered and encouraged to develop for professional growth.

  Acts as change management liaison and change lead in communicating important business initiatives. 

  Consistent exercise of independent judgment and discretion in matters of significance

  Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s ) and overtime as necessary

  Other duties and responsibilities as assigned

   

  Employees at all levels are expected to:

  Understand our Operating Principles; make them the guidelines for how you do your job.

  Own the customer and learner experience - think and act in ways that put our learning customers first, give them seamless digital options at every touchpoint, and make them promoters of our learning products and services.

  Know your stuff - be an enthusiastic learner, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

  Win as a team - make big things happen by working together and being open to new ideas .

  Drive results and growth.

  Respect and promote inclusion & diversity.

  Do what's right for each other, our customers, investors and our communities.

  Disclaimer:

  This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

  Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

  Education

  Bachelor's Degree

  While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

  Relevant Work Experience

  7-10 Years

  Salary:

  National Pay Range: $85,040.34 USD-$199,313.30 USD

  Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

  Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

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