You Lead the Way. We've Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

　　The U.S. Consumer Operational Excellence team is the First Line of Defense (FLoD) team with a mission to enable business growth and objectives while maintaining a strong control environment. The Operational Excellence team acts as a Center of Excellence (CoE) within the business, and assists in the identification, measurement, monitoring, and management of Operational Risks related to the business products and processes. Operational risk is the risk to the current or projected business objectives and resilience arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events.

　　The Operational Excellence team leads governance and implementation of requirements related to several large-scale programs like Third Party, Customer Communication/Disclosures, Regulatory Exams, Information Security, Privacy, Financial Reporting, Physical Security, Data Management and Business Continuity/Resiliency.

　　In line with Amex's "three lines of defense" approach to risk management, the Operational Excellence team (First Line of Defense) actively works with Second Line of Defense (Global Risk, Compliance, Privacy) and Third Line of Defense (Internal Audit) teams to ensure adequate implementation of risk management framework requirements.

　　The Sr. Analyst, Risk and Controls - Consumer Banking Products and Services role will assist first line of defense operational risk activities of the new US Consumer Banking products and initiatives to ensure our customer promise comes to life for our Card Members.

　　Key activities of the role will include:

　　Support team on large-scale Operational Risk programs like Third Party Lifecycle Management, New Product Approval/Assessment, Corrective Action/Loss Event Resolution and Process Risk Self-Assessments.Maintain a strong working knowledge of Banking products, learn standard methodologies by reviewing industry trends and publications, receiving/attending compliance training, and networking with professional advisors, experts and peers.Ensure that Operational Excellence is a trusted partner to US Consumer teams in supporting them meeting their expectations, and in doing so operates efficiently while using centers of excellence where applicable, but also ensuring strong business focus and presence.Help implement the next generation of control testing and monitoring - use automation, key risk indicators and set thresholds for review or action for different risk types.Identify trends, themes, tendencies that indicate emerging operational risks by analyzing data and trends in relevant metrics, loss event data and external events.Effectively communicate key takeaways to business partners and senior leaders to drive necessary responses and action.Help drive pragmatic business decisions on complex customer/shareholder issues.

　　Qualifications:

　　A strong sense of ownership and responsibilityIndependent, self-motivated, with an ability to adapt and be flexible in a team environmentWorking knowledge or desire to learn about operational risk processesMulti-tasker who can manage multiple streams of work concurrentlyPositive energy, collaboration and excellent communication skills are a mustProficiency with Microsoft Office, especially MS Excel and PowerPointLogical, consultative, and adaptive to change, ambiguity, and informed risk takingMaintains a sense of urgency and ability to prioritize/multi-taskAbility to inspire change, influence without authority and deliver resultsDesire to build business cases and manage projectsCritical thinking, ability to work independently and prioritize tasksKnowledge of banking products and/or technology sector experience (FinTech, Consumer, Enterprise, Hardware) preferredBachelors or Master's degree, preferred

　　Salary Range: $55,000 to $105,000 annually + bonus + benefits

　　The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site.

　　At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

　　US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

　　If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

　　Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.