At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

　　Job Summary

　　The Specialist, Solution Management is responsible for the administration, configuration, maintenance, optimization of reporting platforms such as BusinessObjects, PowerBI, and Tableau and Incident & Task Management on ServiceNow. The primary focus will be ensuring the availability, reliability, and performance of these reporting tools to meet the organization's business intelligence needs. The role will collaborate with cross-functional teams, including business analysts, data engineers, and IT support, to implement and support reporting solutions that enable data-driven decision-making.

　　Key Responsibilities:

　　Platform Configuration and Administration:

　　• Install, administrate, configure, and maintain reporting platforms, including BusinessObjects, PowerBI, and Tableau.

　　• Implement security measures and user access controls to ensure data integrity and confidentiality.

　　• Monitor and optimize platform performance, addressing any issues that may impact reporting capabilities.

　　User Support and Training:

　　• Provide user support, troubleshoot issues, and resolve technical problems related to reporting tools.

　　• Conduct training sessions for end-users and administrators to enhance their proficiency in utilizing reporting platforms effectively.

　　Collaboration with Stakeholders:

　　• Work closely with business analysts and data developers and data engineers to understand reporting requirements and translate them into actionable solutions.

　　• Collaborate with other I&T teams to integrate reporting platforms with other systems and databases.

　　Upgrades and Patch Management:

　　• Plan and execute upgrades, patches, and updates for reporting platforms, ensuring compatibility with existing systems and data sources.

　　• Test and validate new features and enhancements before deployment to minimize disruption.

　　Documentation:

　　• Maintain comprehensive documentation for reporting platform configurations, processes, and troubleshooting procedures.

　　• Develop and update user guides and training materials.

　　Performance Monitoring and Optimization:

　　• Monitor and analyze the performance of reporting platforms, identifying opportunities for optimization and efficiency improvements.

　　• Implement best practices for data extraction, transformation, and loading (ETL) processes to enhance reporting speed and accuracy.

　　Collaboration with Vendors:

　　• Liaise with reporting platform vendors to stay informed about updates, new features, and best practices.

　　• Manage relationships with vendors to address support issues and explore opportunities for enhancements.

　　Qualifications:

　　• Bachelor's degree in Computer Science, Information Technology, or a related field.

　　• Proven experience in administering reporting platforms such as BusinessObjects, PowerBI, and Tableau.

　　• Strong knowledge of database management, SQL, and data warehousing concepts.

　　• Familiarity with business intelligence and data visualization principles.

　　• Excellent problem-solving and analytical skills.

　　• Effective communication and interpersonal skills for collaboration with cross-functional teams.

　　• Ability to prioritize and manage multiple tasks in a dynamic environment.

　　Joining our team offers an exciting opportunity to contribute to the organization's data-driven decision-making capabilities and play a key role in shaping the future of our reporting infrastructure.

　　About CN

　　CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

　　For internal candidates, note that the grade level of the position will depend on the employee's experience.

　　CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.