At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

　　Job Summary

　　The specialist Service Performance Operations (SPO) Governance & Documentation is responsible for managing required processes, policies, and procedural governance for the successful execution of IT processes. SPO compliance efforts are focused on ensuring that the agreed-on KPIs, standards and processes are realized, clearly documented and adhered to. The specialist participates in creation and management of adequate framework. He/She will manage Service Performance governance via various mechanisms an forums, create and maintain required dashboards as part of the governance framework, create and maintain process documentation.

　　Main Responsibilities

　　• Provide support of the Architecture modelling tool and framework

　　• Support Service Performance Operations mandate by managing the governance framework on a recurring basis (as prescribed)

　　• Manage calendar of monthly and quarterly investigations and analysis

　　• Compile and summarize results and findings Recommend and implement continuous improvement initiatives to the governance framework with the aim to reduce effort on I&T teams while maintaining strong control and visibility on key performance indicators

　　• Support Process Specialists in adherence and adoption of the Service Performance Operations framework acrrros I&T

　　• Build and maintain reports and dashboards (using Tableau and PowerBI) required to provide tactical and strategic visibility to teams and leadership on process adherence and associated risks

　　• Create clear, innovative documentation (using Confluence and SharePoint) based on best practices to support process adoption across I&T

　　Working Conditions

　　The role has standard working conditions in an office environment with a regular workweek from Monday to Friday (9am-5pm). The role may require occasional business travel ( < 5%) to Montreal HQ to meet the architecture team.

　　Requirements

　　Education/Certification/Designation

　　• Bachelor's Degree in Computer Science, Communications or similar domain

　　Experience and Competencies

　　• Minimum 3-5 years of relevant work experience

　　• Impactful communications, leadership and adapts to the audience through speech and writing

　　• Innovates through problem solving

　　• Knows the business and stays current with industry trends to elevate expertise

　　• Demonstrates organizational and planning abilities, including but not limited to decision making, problem solving and prioritization

　　• Collaborates with key internal stakeholders to enable higher productivity

　　• Works independently with little supervision and strong organization skills

　　• Demonstrates analytical, strategic and critical thinking and a broad vision when making decision

　　• Familiar with key principles of Cybersecurity Governance Risk and Compliance

　　• Strong command of the office 365 suite (PowerPoint, Word, Excel, SharePoint), Power Automate

　　• Strong knowledge in Tableau and PowerBi (or other reporting tools)

　　• Strong knowledge of Confluence and usage of Confluence Macros

　　• Continuous process improvement

　　• Process mapping and managing agile sprints is a plus (Business Analyst experience)

　　• Knowledge of Data ETL (Extract, Transform and Load) is a plus

　　About CN

　　CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

　　For internal candidates, note that the grade level of the position will depend on the employee's experience.

　　CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.