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　　Job Summary

　　The role of Change Management Specialist is to plan, developand execute change management activities for CN's Transportation & NetworkOperations organization supporting various I&T projects.

　　The ideal candidate will workclosely with various Business Functions and I&T Stakeholders to ensure thatpeople, process, and technology changes are prioritized, Change Management bestpractices are applied, and CN's training & communication guidelines arefollowed to ensure adoption of the new ways of working.

　　The Change Management Specialist will report to the PMO/Portfoliomanager and will play a key role in keeping all the stakeholder groups engagedthroughout the various releases of different programs.

　　Main Responsibilities

　　Stakeholder Engagement andChange Preparation

　　• Engagestakeholders at all levels of the organization (Executive, I&T, end userswithin management and unionized groups)

　　• Identify impactedstakeholders and conduct impact assessments

　　• Contribute to thecontinuous refinement of the adoption strategy and plan, in line withidentified adoption risks

　　• Create riskmitigation tactics to minimize resistance

　　• Manage changenetwork groups (Change Champions and Super Users)

　　• Liaise with otherkey groups at CN and externally (Support, business units and differentfunctions such as Finance, Procurement and Supply Chain Management, etc.)

　　• Proactivelyidentify people risks to enable successful change adoption and workcollaboratively to develop and implement mitigation tactics

　　Training & PerformanceSupport

　　• Collaborate withLearning and Development Specialist to conduct training needs assessment

　　• Support in thedevelopment of relevant training material for impacted stakeholders (job aids,presentations, system simulations, etc.)

　　• Conduct trainingsessions and gather participants' feedback on training opportunities

　　• Ensure all thecommunication & engagement activities align with the training strategy

　　Communications

　　• Supportleadership engagement activities

　　• Develop strategiccommunication plans to support client groups

　　• Draftcommunications and oversee review cycles and approvals

　　• Ensure thecommunication plan is up to date

　　• Distributecommunications to internal audiences

　　Adoption

　　• Work with programteams and change network to regularly assess stakeholder readiness, measureadoption and propose mitigation plans when necessary

　　• Based onreadiness and adoption results, propose change management mitigation tacticsthat would support the program objectives

　　Requirements

　　Experience

　　• Minimum 5 years experienceleading change management activities within a complex program/project

　　• Familiar withproject management approaches, tools, and phases of the project lifecycle

　　• Ability to build,manage and facilitate the execution of change management plans to support thepeople side of business transformations.

　　• Experience inimplementing people, process, and technology changes across the organization,working in partnership with business functions and leadership.

　　• Strong analyticand decision-making abilities

　　• Proven ability topartner cross functionally and lead/collaborate through influence

　　• Capacity tosummarize complex data and visualize it in easy-to-understand formats

　　• Experienceworking in a unionized environment.

　　Any designation for these above would be considered as anasset.

　　Education/Certification/Designation

　　• Bachelor's Degreein Organizational Behaviour, Management, Human Resources (HR) or similar field

　　• Change ManagementCertification (PROSCI)

　　Competencies

　　• Demonstratesagility and drives change

　　• Worksindependently with little supervision

　　• Knows thebusiness and stays current on industry needs

　　• Sets directionand inspires others

　　• Communicates withimpact

　　• Delegates andempowers others to create accountability

　　• Collaborates withothers and shares information

　　• Demonstratesactive listening

　　• Solves problemsto create value

　　Technical Skills/Knowledge

　　• Advancedproficiency in Microsoft Office 365 (Power Point, Excel, Access, etc.)

　　• Basicknowledge of software development methodology and release processes

　　• Knowledge ofITSM and ITIL service management framework

　　• Knowledge ofAgile release processes

　　• Fluentlybilingual both written and verbal (English, French)

　　• Solidunderstanding of the logistics and transportation industry

　　Any knowledge for any of the above would be considered asan asset

　　About CN

　　CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

　　At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at [email protected].

　　As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.