Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Specialist, API Implementation Support

　　Overview

　　The Product Delivery team is looking for an Implementation Specialist to guide our clients through the process of integrating our API products. You'll be the client' post-sales partner driving them through a successful onboarding while working closely with internal teams such as sales, product, and support, ensuring a smooth and successful launch. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

　　Role

　　Actively guide clients through the integration process of our API suite, ensuring clear understanding and efficient implementation.

　　Monitor and ensure adherence to integration timelines, maintaining project momentum.

　　Develop the knowledge and experience to act as a consultant for our clients throughout the integration process, collaborating across company areas, from the integration kickoff up to its post-launch handoff.

　　Serve as a technical expert on our products, providing insightful support and guidance.

　　Communicate effectively with various stakeholders about the status and progress of integrations.

　　Proactively identify opportunities for improvement and feedback, sharing insights with the product team to enhance our offerings.

　　Design and improve frameworks and processes for customer onboarding, ensuring a seamless and positive experience.

　　All about you

　　Experience in client-facing roles, experience in tech and fintech industries is a plus.

　　Intermediate understanding of APIs and familiarity with tools like Postman.

　　Proficiency in English, both written and spoken, is essential.

　　Excellent time management and problem-solving skills, as well as the ability to set and meet deadlines.

　　Strong people skills with an ability to communicate effectively across diverse profiles, including business and technical teams.

　　Process and systems-oriented mindset, with a focus on efficiency and effectiveness.

　　Excellent prioritization skills, with the ability to manage multiple tasks and projects simultaneously.

　　Technical skills are a bonus, but not mandatory, as they can be developed on the job.

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.