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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.

　　The Signature Success Sales team is looking to add an experienced inside solution seller with enterprise experience. The successful candidate will be instrumental in gaining overall operational efficiency and will be responsible for driving the sales of Signature Success Plans in their respective portfolio.The Signature bundle of capabilities is used to deliver Salesforce's most proactive and personalized support experience yet. Signature is part of our strategic imperative and is forecasted to be one of our fastest growing offerings in the coming years as we migrate select customers on to this go-to success plan.

　　The focus of the role is to assist our Sales teams to drive Signature bookings, transaction administration support, and increase attach rates. Working closely with Success Managers and field Signature Sellers, you will identify target accounts, initiate discovery calls to qualify opportunities and progress deal cycles until the sales motion is closed won (or lost). You will be part of the pursuit team and it is your responsibility to work closely with the team to ensure inclusion of Signature.

　　This is a quota carrying sales role, and the primary measurement of success will be Signature target attainment, revenue growth and other objectives identified within your V2MOM (Values, Visions, Metrics, Obstacles, Measures).

　　Job Description:

　　The Signature Success Plan Sales team is seeking an outstanding seller to join our APAC team. The successful candidate will be supporting our Asia (ASEAN) and ANZ business to position and sell our Signature Success Plan to our largest Strategic/ Enterprise customers. The Signature Success bundle of Technical Account Manager, Critical Support, and Proactive Monitoring are used to deliver Salesforce's most proactive and personalised support experience.

　　The Signature Success, Sales Executive will be expected to: 1) Identify opportunities, as a result of external/internal partners' discussion and/or using our analytics tools, 2) Scope opportunities and position the value proposition of Signature with internal and external partners, 3) Present the solution to the customer with customer's success in mind, and help the prospect to understand the true value unlocked by Signature Success. 4) This individual will also ensure our most meaningful customers invest in the appropriate support offering and resource mix.This is a sales role, and the primary measurement of success will be target attainment along with YoY growth in Signature revenue.

　　Your Impact:

　　Success will be measured by the overall performance of the assigned Territory for Signature Success sales performance.

　　Achieve and exceed targets for Signature Success plans across bookings, attach, upgrades, and conversions.Build relationships with relevant internal stakeholders to review territories and identify strategies and opportunities to attach Signature Success plans.Evangelise Signature Success internally and externally. Act as subject matter authority for Success Cloud products.Being the champion of Signature Success for Asia (ASEAN) marketCollaborate effectively with other parts of the organization, including, but not limited to: License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.

　　Required Experience:

　　Demonstrated experience in Sales, Marketing, or Services (consulting sales, technical sales or support sales) requiredDemonstrated 'customer success' approachCRM or Marketing automation application experienceProfessional Services sales experience preferredIndustry-specific knowledge, ie: 1) Public Sector, 2) Financial Services, 3) Retail, esp. in the ASEAN region.Good understanding of IT Service Management, Application Implementation Strategy/lifecycle, IT/CRM Governance Model is a big plusDemonstrated track record of self-starting, risk-taking, and ability to influence without authority

　　Required Skills:

　　Excellent relationship-building skills with a consistent record to grow and nurture relationshipsStrong written and verbal communication skills. English required, additional Asian languages desired.Outstanding presentation skills are required including the ability to adapt style based on the audience (ie CIO, CFO, etc) and present complex ideasStrong business value acumen (ie ROI, TCO, etc)Travel up to 40%

　　Attributes:

　　High energy, outgoing, positive attitude, and ability to motivate othersHaving a mindset of 1) Growth, 2) Change, 3) Can-doResults-driven, tenacious, aim to succeed in a fast-paced environmentAbility to learn quickly and adapt to change

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