Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Reporting into the leader of the Workforce360 team within Optum Enterprise Shared Services, this role will be a key contributor in the workforce planning and management team engaging in exciting new client onboarding work to implement our best-in-class support models. The Sr. Workforce Planning Analyst/Lead will interact with other highly experienced workforce professionals to work across Optum's various businesses to engage with operational leaders to implement workforce support and collaborate to transition to steady state workforce management teams. Along the way the analyst will encounter new operational models across Optum's clinical, Rx, banking, care, revenue cycle, and many other businesses making for an exciting and ever-changing project list.

　　You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

　　Primary Responsibilities:

　　As a Sr. Workforce Planning Analyst/Lead on the Workforce360 (W360) team, you will be responsible for providing expert workforce management consultation by: Identifying solutions that maximize business productivity/efficiency Recommending best practices to operational leaders and collaborating on best-fit solutions amongst your peers and leaders Developing call/queue/back-office modeling Implementing standard enterprise solutions, such as scheduling, real-time monitoring, intra-day planning, short- and long-range forecasting and capacity planning, desktop analysis (DAA) and other tracking solutions Establishing baseline metrics on productivity from which to measure savings and efficiency gains Support positive WFM relationships with key leaders, evangelizing the benefits of leveraging an internal shared services workforce management expertise function As the front-door to Optum workforce planning and management (WFP+M) support, you would be part of a team that welcomes new operations or customers and introduces them to a centralized workforce operating model, lead projects to implement and operationalize workforce solutions, and handoff solutions to workforce management steady state teams for ongoing maintenance and support

　　This is a complex, fast-paced, matrixed environment with a lot of moving parts. The challenge is in developing, enhancing, and maintaining operational information and models. You'll be expected to interpret and analyze large amounts of data from multiple sources and use it to tell a meaningful story.

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　Undergraduate degree or 4 years equivalent experience 3+ years of workforce management or workforce planning experience 1+ years of experience presenting to senior leadership

　　Preferred Qualifications:

　　1+ years of experience in consulting role Experience managing complex end-to-end projects, preferably as a project leader Ability to influence and make recommendations to peer level staff and senior leaders Solid verbal and written communication skills Solid knowledge of WFM principles

　　*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

　　California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.