Who we're looking for

　　Zendesk is a global SaaS company and our products help businesses have meaningful and engaging interactions with customers. We are currently seeking a qualified and driven Senior Scrum Master to support our Enterprise Business Applications and Development teams within the Information Technology (IT) organization. This role will partner with the Financial Applications delivery teams and other teams across the organization.

　　What you'll be doing

　　As a Sr Scrum Master, you will be pivotal in fostering an innovative, agile environment that brings out the best in our delivery teams. Leveraging your knowledge and experience in Agile / Scrum methodologies, you'll maintain the team's focus on delivery goals and will facilitate continuous improvement across all processes. You will help progress our Agile maturity and drive transformational change to increase our effectiveness.

　　What you bring to the role

　　Responsibilities

　　Perform the duties of a Sr. Scrum master for two or more scrum teams using a Product Delivery structure to support teams with agile delivery practices working on complex cross functional programs and projects.Responsible for running effective Sprint Cycles. This includes facilitating Scrum events, using artifacts and metrics effectively, coaching team members while ensuring cross-team coordination, driving development and project management activities through the development life cycle, and building a safe environment where problems can be raised without fear.Organize and facilitate scrum events including sprint planning sessions, retrospectives, demo/reviews, release planning, scrum of scrums and other related activities.Facilitate Roadmap development and assist in Product Backlog planning, refinement and management.Communicate and coordinate with the Scrum Team Members, Stakeholders, management and other individuals, to build successful partnerships across the organizations.Facilitate, track and communicate sprint cycle progress via information radiators (Scrum Boards, burndown charts, etc.)Proactively participate in developing and maintaining team standards, assist teams with making the appropriate Sprint Backlog commitments, and drive elimination of impediments/blockers all while shielding the Team from distractions and interferences.Encourage active participation from all team members and ensure teams are applying and practicing core agile values and adhering to the standards and principles.Take ownership and accountability for teams to continuously improve and coach on delivery processes and best practices.Must be a "team player" with the ability to build positive relationships and work within a thoughtful, collaborative environment, constructively facilitate team success, and consistently deliver business value.

　　Basic Qualifications:

　　BA/BS degree or equivalent work experienceCertified Scrum Master (CSM) accreditation6+ years knowledge and work as an active Scrum Master6+ years Project management ExperienceExperience in Agile transformation in large scale organizationsExperience supporting delivery teams in an Information Technology organizationExperience practicing Scrum and Kanban, and possess a strong knowledge on Agile principlesExperience running multiple scrum teams simultaneouslyExperience working in or with development teamsExperience using JIRA and ConfluenceExperience developing, managing, and coaching teamsFluent in EnglishExperience working with globally distributed teams and able to work across multiple time zones

　　Preferred Qualifications:

　　Experience supporting delivery teams responsible for Financial ApplicationsHave Project Management experience and a solid background in driving scrum processes, risk management, tracking dependencies, and conflict resolution techniquesExperience delivering software products through all stages of the Software development Life Cycle (SDLC), specifically working within an Agile environment in the Software as a service (SaaS) market.Comfortable with ambiguity and fast changes with an ability to adapt as neededPossess a "toolkit" of various methods , strategies, experience, and coaching capabilities to drive the type of environment that works for both the teams and the organization.Strong leadership, time management and problem-solving skills with the ability to influence and lead others.

　　#LI-NG4

　　Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.