Job Description

　　About the Organization:

　　The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, comprised of 16 agencies with over 20,000 employees statewide. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth - some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf, or hard of hearing.

　　About the Role:

　　EOHHS is seeking to hire a Senior Project Manager for Desktop & Technology Modernization. The Senior Project Manager will work with and coordinate EHS-IT cross functional teams, EHS agencies, EOTSS, and vendors to develop and implement Windows 10/O365 desktop deployments and operational sustainment strategies. Components include on-boarding/off-boarding, desktop deployment strategy, OneDrive for Business, SharePoint, Project Online, Exchange Online, unified communications, hyper-convergence, data migrations, and infrastructure upgrades. The Senior Project Manager will work with various stakeholders to define project scope, objectives, deliverables, success criteria, budget, schedule, and resources to successfully fulfill business and technical requirements with high customer satisfaction.

　　The primary work location for this role will be at 100 Hancock Street, Quincy, Massachusetts 02171. The work schedule for this position is Monday through Friday, 9:00 AM - 5:00 PM EST.

　　This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. After-hours support and intermittent travel may be required as needed and based on operational needs.

　　Duties and Responsibilities:

　　Work with business analysts and business owners to clearly define project scope, objectives, deliverables, success criteria, and strategic alignmentCreate and maintain relevant project documentation such as project charter and scope, project plans, status reports, and operational checklistsCreate project work plans, dependency diagrams, and schedules including identification of resource skills necessary to deliver full project scopeLoad and track project work plans and schedule in PMO's enterprise reporting tool (MS Project Online)Manage project scope, schedule, budget, and resources to successfully fulfill business and technical requirements with high customer satisfactionLead project meetings with customer stakeholders and project teams on a regular basisFacilitate technical support as needed, including but not limited to architectural reviews, compliance reviews, and various project artifactsManage project issues and risks to prevent potential barriers to project successServe as an escalation point for EHS risk and issue mitigation and resolution to EOTSS and MicrosoftLiaise between EHS-IT Operations and other Commonwealth entities (OSD, EOTSS, EHS agencies, etc.)Serve as a single point of contact (SPOC) for project coordination with project vendorsTrack and validate project financials from Statement of Work, Purchase Orders, Invoicing, and PaymentCreate and execute Transition Plans to ensure smooth transfer of responsibilities from project to ongoing operationsReview project schedules and milestone dates with EHS Information Technology Management Interface with technical teams, agency executives, and vendorsManage project intersections and dependencies with stakeholder groups across EHS agencies and EOTSSService as the primary point of communication between EHS agencies, IT site managers, image development team, warehouse/bulk imaging vendor, and IT Operations for PC refreshesUnderstand and document end user image requirements; communicate requirements clearly to the image development teamDevelop and validate image acceptance test plans; drive image testing and acceptance processCoordinate activities of PC deployments including direct staff, deployment vendor, and key user activities in cross-organizational and cross-functional teamsAccountable for the IT portion of new office setups, office expansions.Responsible for installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software.Ensure deployed solutions are compliant with Enterprise Technology and Security StandardsCoordinate and document asset removal processes including conformance with data security protocolsProvide presentations as necessary to EHS-IT customers, agency staff, and management including the use of EHS reporting tools to maintain current informationAssist with procurement necessary to acquire goods and services to facilitate projectsOther tasks as assigned

　　Preferred Knowledge, Skills, and Abilities:

　　Eight (8) years of experience in Information Technology, with at least five (5) years of experience in a project management roleDemonstrated experience working in a highly matrixed organizationExperience working for State Agencies, particularly healthcare or patient care agencies, preferred but not requiredProven experience working in telecommunicationsProcess redesign experienceExperience working in a Project Portfolio Management environmentExperience creating and implementing project plans according to project goals and objectivesHands-on knowledge and experience with ITIL concepts and project management methodologies (Agile, Waterfall, Scrum); Theory of Constraints a plusKnowledge and experience with Microsoft's entire Cloud Suite including Office 265, Skype for Business, SharePoint, OneDrive, Project Online; Power BI knowledge a plusWorking knowledge of project management concepts as defined by PMIFamiliarity with organizational change management including end user trainingUnderstanding of software development lifecycle (SDLC) and release management methodologiesStrong issue and problem management skills, including root cause analysis and troubleshooting skillsHighly organized and able to maintain detailed documentation on processes, standards, and projectsExceptional time management and prioritization skills, with the ability to effectively delegate and multi-task to need the dynamic needs of the teamAbility to be flexible and switch focus based on changing priorities, collaboratively solve problems by bringing creative solutions to the tableDemonstrates a high degree of customer service and team workStrong leadership skills and ability to work collaboratively in a team environmentExcellent verbal and written communication skills with the ability to present and translate technical concepts to both technical and non-technical audiences as well as upper management; detailed, concise, and respectful in all written and verbal communications

　　Education and Certifications:

　　Bachelor's degree in Business Administration, Information Technology, or other related field or equivalent work experienceProject Management Professional (PMP) Certification a plus, but not required

　　Pre-Offer Process:

　　A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

　　Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

　　Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

　　If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

　　For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　Please see Preferred Qualifications.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.