Senior Product Manager - Cloud Business Delivery

　　(San Jose, Costa Rica)

　　A little about us. Splunk is here to build a safer and more resilient digital world. We're proud to say that we're the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We're also proud of our award-winning culture and our regular appearance on those "Best Places to Work" lists.

　　If you end up joining us, we'll only ask one thing: bring your whole, authentic self, what we call your million data points. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

　　We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun, and most importantly to each other's success.

　　About the role

　　We are looking for a Senior Product Manager to join our Cloud Business Delivery team. This candidate has several years of experience in driving business process change, implementing operational transformation projects, and running multi-functional programs.

　　Splunk Cloud is an exciting and fast-paced organization where you will have the opportunity to lead tangible and scalable change. This team links business goals with operational procedures to create a cohesive customer experience. From this strategic position, we merge people, process, and technology to optimize how our end users interact with Splunk's Cloud service.

　　As a Senior Product Manager you will investigate, streamline, and enable the workflows that deliver Splunk Cloud products and services to our customers. The ability to collaborate across many business functions, quickly learn new processes, and drive project execution will be essential to success in this role. Working in Splunk Cloud, you will experience a dynamic environment where flexibility, partnership, and delivering customer-focused automated solutions is paramount. You will work directly with key decision makers of the business, learn about our internal tools and technologies, and improve scalability of service delivery to support our growing customer base.

　　Responsibilities

　　Oversee execution of sophisticated projects within a defined program while managing timeline, risks, and stakeholder expectationsDrive product and feature launch planning and activities that support the delivery of our Cloud service offeringsDevelop a communication and reporting framework for a program using customer metrics and product data that give insight into the progress toward the desired business outcomesCollaborate with teams across Cloud to implement changes that benefit multiple functionsListen to and absorb our business partners' experiences and challenges to convert them into business and technical project requirementsReport project outcomes and/or risks to the appropriate channels and escalate issues, as necessaryRequirements

　　7+ years of Program Management, Business Operations, and/or Business Process Analyst experienceProficiency in utilizing relevant tools such as Salesforce, process diagramming/flowchart software, and Atlassian suite (Jira, Confluence).Familiarity delivering a SaaS solutionExpertise designing and optimizing internal Cloud Operations processesStrong analytic, planning, leadership, and verbal and written communication skillsProfessional certification such as PMPGrowth mentality conducive with a dynamic, innovative, and congenial work cultureWhat we offer you!

　　If you'd like to join one of the fastest-growing and most exciting tech companies in Silicon Valley, contact us!

　　Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package, Medical, Dental, Personal and Sick days, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering here.

　　We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

　　Note:

　　Base Pay Range

　　Costa Rica

　　Base Pay: CRC 32,000,000.00 - 44,000,000.00 per year

　　Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

　　Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.