Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Primary Responsibilities:

　　Support employees using Talent Systems for performance management, career development, etc. Support employees using our company's Learning Management System (LMS) and Learning Experience Platform (LXP) to find, enroll and complete training Support course owners in using the LMS to distribute and report upon training. Support People Team in their use of our Talent Systems to support our employees and managers Assist the team with Talent System related issues escalated to and/or being worked by IT. Work with other members of our Talent Development Department, supporting our LMS, LXP, and other Talent Systems Work with other members of Talent Development in Talent reporting functions and deliverables to the enterprise and leadership Support LMS, LXP, and Talent Systems maintenance duties Assist in audit support and miscellaneous projects as needed Resolves Tier 2 Talent Development requests through the case management tool, HR HelpDesk (ServiceNow) Consistently meets the target CSAT and SLA's defined for the process Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

　　Competencies:

　　Serving Customers Solving Problems Delivering Results Using Time and Resources Effectively Being Accountable Providing Support Supporting Innovation and Creativity Growth Mindset

　　Required qualifications:

　　Bachelor's degree or 1+ years of Human Resources/Learning Management/Talent System administration experience Proficiency with Microsoft Office, including advanced Excel skills Proven solid customer service skills Proven solid written and verbal communication skills and the ability to interact effectively with all levels of staff Proven solid organizational skills and must be detail-oriented

　　Preferred Qualifications:

　　Experience with Oracle Cloud Experience with ServiceNow Experience with EdCast Understanding of SCORM and AICC learning technology standards

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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