Overview

　　The Business Technology Services Team is looking for a Senior Manager and Technology Product Owner to lead an engineering team responsible for delivering solutions in support of our Lending Department and their member facing products including Consumer Lending, Credit Cards, Business Solutions, and Collections. In this role, you will own the product technology roadmap and will partner with stakeholders across Navy Federal to strategize, enable and deliver technical products and capabilities.

　　To serve as owner and subject matter expert for an assigned area delivering a designated service to the organization. To provide forward-looking, industry perspective and is responsible for the full lifecycle of the respective service including definition, execution, and governance. Manage Services of high complexity and low to medium maturity with Service Impact of medium to high breadth and depth. Works independently with no supervision and serve as a mentor to other Service Mangers. Partners with Vendor Management Office in contract analysis and competitive market assessment for vendor selection process. Provides actionable feedback to Resource and Vendor Managers to ensure expected performance to SLAs

　　Responsibilities

　　• Partner with Lending Department Leadership and Product Owners to deliver technology products and services supporting Navy Federal members

　　• Lead multiple engineering teams comprised of Navy Federal staff and contractors. Direct report roles include delivery managers, architects, analysts, testers, RTEs, scrum masters and other delivery roles. Accountable for end-to-end design, build, test, deployment and post production tier-3 support.

　　• Establish measurable team Objectives and Key Results that align to priorities of the Enterprise and the parent organization: Product Engineering and Delivery Services.

　　• Evaluate the performance of directly aligned managers, teams, and individual contributors leveraging OKRs, KPIs and SLAs; ensure service levels are achieved in line with SLAs and SLOs

　　• Develop workforce strategy, resource plans, and training plans; manage capacity and budget of direct and aligned teams to ensure that planned and committed scope can be completed on schedule

　　• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

　　• Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements to the product functions

　　• Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and industry best practices

　　• Pursue thought leadership opportunities and provide perspectives on technology strategy for internal stakeholders and leaders

　　• Performs other related duties as assigned

　　Qualifications

　　• A Master's or Bachelor's Degree in Information Technology, Computer Science or other related field

　　• Expert Knowledge of enterprise anchor platforms such as, Salesforce, Pega, Mulesoft and Microsoft Dynamics

　　• Experience managing, mentoring, and developing professional staff.

　　• Solid leadership skills: Ability to build and influence a high-performing team, as well as business partners across the company.

　　• Must have executive level people management experience.

　　• Prior experience working on microservices, and event driven architecture.

　　• Hands on experience implementing defense in depth security controls including OAuth 2.0, JWT

　　• Deep technical expertise in Azure Platform as a Service (PaaS); Azure Infrastructure as a Service (IaaS); Azure Kubernetes Service (AKS)

　　• Extensive experience in cloud native architectures and technologies (e.g., Containers, Continuous Integration and Delivery, API Management, B2B, B2C etc.)

　　• Advanced skill in formulating a strategic vision and defining & implementing action plans to achieve strategic goals

　　• Advanced knowledge of Agile frameworks (e.g., SAFE)

　　• Experience in leading, guiding and coaching professional staff

　　• Experience in resource allocation and management

　　• Advanced verbal and written communication skills

　　• Effective in producing desired results and achieving goals and objectives

　　• Experience in working with all levels of staff, management, stakeholders, vendors

　　• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely

　　• Advanced skill relationship building, negotiation and facilitation skills

　　Desired

　　• Knowledge of NFCU operations, processes and procedures

　　• Experience with agile delivery frameworks and Azure DevOps

　　• Advanced knowledge of banking/financial industry standards and practices

　　Hours: Monday - Friday, 8:00AM - 4:30PM

　　Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602

　　Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.