Center 1 (19052), United States of America, McLean, Virginia

　　Senior Manager, Design Strategist (Risk.xd)

　　The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

　　We are currently seeking a Senior Manager, Design Strategist who is both a maker with a passion for your craft, and a strategic thinker who excels at storytelling. As a member of Risk.xd, you will drive high impact experiences across risk management by collaborating with multidisciplinary teams to take on our toughest business challenges and define compelling solutions for customers. Our portfolio of work aligns directly to Capital One’s imperative, “Transform Risk Management with Technology.” Because of this, we have a unique opportunity to influence risk management solutions through human-centered design practices.

　　Who you are

　　Builder: You like getting your hands dirty to create great experiences around business intent and customer insights

　　Judgment: You maintain a balance between Design-thinking and business acumen to align the value or design with ROI

　　Learner: You thrive on constructive feedback and seek input from stakeholders and teammates early and often

　　Multi-tasker: You can efficiently manage your time, juggle projects and consistently communicate progress with your manager and team

　　Partner: You develop relationships with key product and tech partners to build a customer-first experience

　　Storyteller: You can weave and share compelling narratives around research findings and design concepts

　　Energizer: You gather and integrate feedback, influence stakeholders and create momentum for ideas or initiatives

　　Open book: You’re comfortable sharing in-progress work with teammates and partners for feedback

　　What you’ll do

　　As a Design Strategist, Senior Manager on Risk.xd, you will:

　　Use visual storytelling to share your discoveries, influence stakeholders and create energy around an idea or an initiative

　　Lead teams and multiple projects through discovery, synthesis, ideation, design, and testing of new product and service concepts to drive business intent and outcomes

　　Work in close partnership with other design strategists who are well-versed in specific aspects of Risk

　　Manage customer data and translate insights into actionable inputs to inform product roadmaps through the voice of the customer

　　Plan and implement research strategies and methodologies, conducting primary and secondary user research, leveraging a diverse set of UX research tools

　　Translate insights and strategy into concept prototypes to communicate your vision through your artifacts

　　Inform the product strategy and roadmap through the synthesis of qualitative user research and quantitative analytics, driving data-driven decision making and aligning with the highest leverage work

　　Ensure the customer-facing experiences set the bar for quality and deliver against our customers’ highest needs

　　Adapt and create new methodologies (design research, work-session facilitation, prototyping) to deliver to project objectives in an ever-changing business context

　　Build relationships with multiple partner teams by demonstrating strong project management, and managing an evolving portfolio of work

　　Apply a Diversity, Inclusion, and Belonging (DIB) lens to every aspect of the work

　　What you’ll bring

　　Empathy that will empower you to be a customer advocate in our product development processes

　　Strong leadership presence to facilitate collaboration between Design, Product, and Tech

　　Ability to translate user needs and requirements into clear and compelling artifacts

　　Ability to clearly communicate your recommendations to partners and influence the shape of the experience using service blueprints, future state maps, user journeys, and more

　　Excellent problem-solving and relationship management skills

　　Basic qualification

　　At least 8 years of experience in design strategy, service design or human-centered design

　　At least 8 years of experience with design thinking tools and methods

　　Preferred qualifications

　　Bachelor’s degree from an accredited college or university, or military experience

　　8+ years experience in the full range of product design, interaction design and visual design

　　Strong expertise in human-centered design and design thinking tools and methods

　　Experience with a digital product & services company

　　A compelling portfolio that demonstrates your past work and its impact

　　Experience working in a highly-regulated industry

　　Experience in developing others as direct reports and/or through mentorship

　　Proficiency collaborating with stakeholders and acting as a strategic partner in product decisions

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

　　New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Design

　　Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

　　This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

　　Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).