Description

　　Who is USP?

　　The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.PC #

　　Brief Job Overview

　　This is a non-supervisory professional IT position in which the incumbent’s main responsibilities involve monitoring and maintaining the operation and stability of USP’s enterprise data center. Specifically, the incumbent will be responsible for leading and overseeing the design, installation, configuration, support, and

　　maintenance of the data center infrastructure. The incumbent will provide senior level data center support, proactive monitoring of the enterprise data center environment, and provide problem resolutions. The incumbent will also lead efforts to improve the data center and implement new technologies over time. They lead and mentor other data center Engineer(s) with IT enterprise development, integration of enterprise applications, data center security, and system administration. They will also work with other IT personnel and USP staff to ensure that the data center infrastructure components are fit for purpose.

　　How will YOU create impact here at USP?

　　• Lead and oversee data center support including break/fix situations, and new installations and/or integrations.

　　• Troubleshoot, diagnose, and resolve general data center and system hardware and software issues; assist with problem determination and resolution.

　　• Analyze data center activity and data center issues/problems to discover and prevent systematic errors.

　　• Manage and upgrade data center infrastructure including VMware ESXi hosts, physical and virtual Windows, and Linux servers, and Commvault backup system.

　　• Lead and oversee data center monitoring to ensure the uptime, health, and availability of the data center infrastructure and data center applications.

　　• Maintain IOS patch management practices.

　　• Oversee and ensure data center availability compliance to Service Level Agreements in order to maintain and/or enhance the customer’s user experience.

　　• Oversee and perform capacity planning and data center performance assessments to ensure that the data center performs and has sufficient capacity that meets present and future needs of the business.

　　• Oversee and gather metrics for capacity management purposes.

　　• Provide recommendations for data center design changes/enhancements for improved systems availability and performance.

　　• Lead the coordination of vendors, suppliers and professional services during project engagements and research & development queries.

　　• Provide complete and accurate documentation as required by USP Standard Operating Procedures (SOPs) and policies.

　　• Responsible for creating, updating, and maintaining all data center documentation.

　　• Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any data center deficiencies or to enhance data center performance.

　　• Provide assessment of compatibility for new equipment with current equipment; keeps abreast of new software/hardware developments.

　　• Participate in disaster recovery planning and testing.

　　• Willing to be on call and work off hours as requested by the Sr. Manager, Network, and Infrastructure Engineering.

　　• Other related duties as assigned.

　　Who USP is Looking For?

　　The successful candidate will have a demonstrated understanding of our mission, commitment to

　　excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility

　　with stakeholders, along with the following competencies and experience:

　　Education Level:

　　Bachelor’s degree (or equivalent work experience) in Information Technology, Computer Science, Engineering, or a related science discipline from an accredited college or university.

　　Required Skills / Experience:

　　Minimum of five (5) to ten (10) years of work experience in supporting the acquisition, administration, configuration, installation, and troubleshooting of data center infrastructure.

　　Knowledge, Skills, and Abilities (KSA’s):

　　• Extensive working knowledge of the VMware platform.

　　• Extensive working knowledge of server/appliance virtualization.

　　• Extensive knowledge of high availability hardware and software technologies.

　　• Good working knowledge of Microsoft Active Directory (AD).

　　• Good working knowledge of Windows servers.

　　• Good working knowledge of Linux servers.

　　• Good knowledge of SAN technologies and logical file systems.

　　• Good knowledge of Application, Database, and Web server technologies.

　　• Good knowledge of Commvault backup system.

　　• A firm understanding in application transport and data center infrastructure protocols(SSL/TLS, DNS, DHCP, WINS, FTP, HTTP, SMTP, SNMP, CIFS, and. LDAP).

　　• Experience working with system and data center management tools, monitoring tools, and reporting tools.

　　• Monitor data center usage, anticipate problems, and suggest solutions.

　　• Ability to work cooperatively with applications teams to install applications or upgrade existing applications.

　　• Ability to learn new technologies and cross-train and/or be cross-trained as part of IT support team.

　　• Ability to interact successfully with all levels of the organization.

　　• Ability to manage shifting priorities and to meet deadlines.

　　• Ability to work in a global organization, with nationals from other countries.

　　• Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources.

　　• Ability to work individually as well as in a group.

　　• Good critical thinking and problem-solving skills.

　　• Must have strong troubleshooting skills.

　　• Must have good research and analytical skills.

　　• Must have good organizational and communication skills.

　　• Experience working in a fast-paced environment.

　　• Required to work at the Rockville location 2 to 3 days a week.

　　• Required to be on call during non-office hours and on weekend.

　　• Required to support major maintenance work during non-office hours and on weekend.

　　Supervisory Responsibilities

　　None.

　　Benefits

　　USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing is protected.

　　COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired):

　　As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved.

　　Your recruiter will advise accordingly.

　　USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—from the standards we make to the partnerships and conversations we cultivate. An environment where every employee feels fully empowered and valued irrespective of, but not limited to, personality, race, ethnicity, physical and mental abilities, education, religion, gender identity and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

　　Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

　　Job Category Information Technology

　　Job Type Full-Time