Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Senior BizOps Engineer

　　Who is Mastercard?

　　At Mastercard technology, we work to connect and power an inclusive, digital

　　economy that benefits everyone, everywhere, by making transactions safe,

　　simple, smart, and accessible. Using secure data and networks, partnerships, and

　　passion, our innovations and solutions help individuals, financial institutions,

　　governments, and businesses realize their greatest potential. Our decency

　　quotient, or DQ, drives our culture and everything we do inside and outside of our

　　company. We cultivate a culture of inclusion for all employees that respects their

　　individual strengths, views, and experiences. We believe that our differences

　　enable us to be a better team - one that makes better decisions, drives innovation,

　　and delivers better business results.

　　Technology at Mastercard

　　What we create today will define tomorrow. Revolutionary technologies that

　　reshape the digital economy to be more connected and inclusive than ever before.

　　Safer, faster, more sustainable.

　　And we need the best people to do it. Technologists who are energized by the

　　challenges of a truly global network. With the talent and vision to create the critical

　　systems and products that power global commerce and connect people

　　everywhere to the vital goods and services they need every day.

　　Working at Mastercard means being part of a unique culture. Inclusive and diverse,

　　a rich collaboration of ideas and perspectives. A place that celebrates your

　　strengths, values your experiences, and offers you the flexibility to shape a career

　　across disciplines and continents. And the opportunity to work alongside experts

　　and leaders at every level of the business, improving what exists, and inventing

　　what's next.

　　About the Role

　　The Business Operations (Biz Ops) team is seeking a Business Operations Site

　　Reliability Engineer (SRE).

　　The role of Business Operations Organization is to be the production readiness

　　steward for Mastercard products. As a Business Operations SRE, we are

　　responsible for ensuring that our platform is stable and healthy. We break down

　　barriers to run our products by fostering developer run ownership and

　　empowering developers to build resilient products. We support our developers

　　during the application build phase in software run principals that includes

　　operational design, automation, capacity planning, monitoring that leads to fault-

　　tolerant, scalable products. We see the big picture and help create and enforce

　　operations standards while facilitating an agile and learning culture.

　　We support daily operations with a hyper focus on triage, root cause by

　　understanding the business impact of our products and subsequently performing

　　blameless post-mortems. The goal of every Business Operations team is to

　　engage early in the development lifecycle to be more proactive and upfront in

　　the development process, and to proactively manage production and change

　　activities to maximize customer experience and increase the overall value of

　　supported applications. Business Operations teams also focus on risk

　　management by tying all our activities together with an overarching

　　responsibility for compliance and risk mitigation across all our environments.

　　Ultimately, the role of Business Operations is to align Product and Customer

　　Focused priorities with Operational needs by providing continuous feedback

　　throughout the lifecycle.

　　Site Reliability Engineering:

　　o Serve as the primary contact responsible for ensuring application

　　scalability, performance, and resilience.

　　O Practice sustainable incident response and blameless post-mortems

　　while taking a holistic approach to problem solving and optimizing

　　time to recover.

　　O Automate data-driven alerts to proactively escalate issues. Work

　　with development teams to establish SLOs and improve reliability.

　　Role Qualifications

　　The ideal candidate will have experience in many of these areas:

　　• BS degree in Computer Science or related technical field involving coding

　　(e.g., physics or mathematics), or equivalent practical experience.

　　• Coding or scripting exposure.

　　• Appetite for change and pushing the boundaries of what can be done with

　　automation. Be curious about new technology, infrastructure, and

　　practices to scale our architecture and prepare for future growth.

　　• Experience with algorithms, data structures, scripting, pipeline

　　management, and software design

　　• Systematic problem-solving approach, coupled with strong communication

　　skills and a sense of ownership and drive.

　　• Interest in designing, analysing, and troubleshooting large-scale

　　distributed systems.

　　• Willingness and ability to learn and take on challenging opportunities and

　　to work as a member of matrix based diverse and geographically

　　distributed project team.

　　• Ability to balance doing things right with fixing things quickly. Flexible and

　　pragmatic, while working towards improving the long-term health of the

　　system.

　　• Comfortable collaborating with cross-functional teams to ensure that

　　expected system behaviour is understood and monitoring exists to detect

　　anomalies.

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.