Position Summary...

　　What you'll do...

　　Continuous Improvement: Requires knowledge of: Process/automation improvement methodologies (for example, Kaizen, Six Sigma); Business processes; Technology and tools. To identify the main processes and timely updates of knowledge articles within an assigned work area. States the major roles involved in business process management. Applies the concept of continuous improvement to identify opportunities for greater efficiency. Data Management: Requires knowledge of: Understanding of user data consumption, data needs, and business implications; Master data, data hierarchies, and connections to transactional data; Business, technical, process, and operational data architecture, standards, definitions, and repositories; Regulatory and ethical requirements and policies around data privacy, security, storage, retention, and documentation. To implement data management solutions and manage metadata environment. Leads changes and revisions to data, data sources and data hierarchies within assigned guidelines. Queries, reports, and analyzes metadata to ensure consistency across platforms (for example, ensuring that the reason for the termination of an associate updated in the system reflects in all upstream and downstream systems to ensure claims are processed seamlessly). Functional Problem Solving: Requires knowledge of: Problem-solving methodologies, tools, and applications; Business requirements and insights and the development of solutions; Precedence and use cases for business problems. Leverages reproductive thinking and idea generation; Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness). To with minimal guidance, use fact-finding techniques and diagnostic tools to identify and break down business problems. Suggests alternative approaches or solutions based on internal and external benchmarking. Communicates horizontally and vertically within an assigned function for further investigation and options for consideration. Anticipates roadblocks and generates creative workarounds to ensure forward momentum. Shows resilience in face of setbacks. Operational Excellence: Requires knowledge of: Organizational processes; Operating requirements; Root cause analysis techniques; Department workflows; Standard operating procedures and service standards. To assess situations based on an awareness of the cases and operating issues of related to them. Explains operational functions and key functional roles of an assigned department or unit. Identifies root causes for cases using standard operating procedure information. Works to resolve cases within service-level agreements, ensuring accountability for all metrics/measures related to volume, quality, accuracy, turn around, and customer satisfaction. Collaborates with cross-functional teams to integrate operating functions, ensuring seamless operations (for example, resolving integration errors/warnings or reassigning to appropriate teams for resolution). Follows regulatory processes and procedures for the for handling of cases. Seeks and analyzes situations or conditions with potential regulatory implications. PO Management: Requires knowledge of: Contract types and terminology, including different components of purchase orders; Invoice management; Regulatory environments, including external laws; Tools used for managing and maintaining contracts; Strategic suppliers and existing contracts; Risk management techniques; Compliance and enforcement of terms and conditions. To summarize how purchase order documentation differs from other types of documentation. Identifies tools commonly used to document purchase orders. Distinguish purchase orders from other types of business processes. Attend training in purchase order documentation techniques. Project Management: Requires knowledge of: Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports; Change management. To develop, prioritize, and coordinate work plans. Reviews project schedules, costs, expenditures, milestones, communications, and documentation. Follows project management methodologies by tracking and monitoring work, holding project teams accountable to timelines, and ensuring adherence to milestones. Identifies potential risks of projects and develops strategies to mitigate risks, prioritizing and ensuring the resolution of critical issues. Creates communication plans which determine the level, frequency, detail, and distribution of status updates. Minimizes the impact of changes. Service Excellence: Requires knowledge of: Relevant knowledge articles; Service process and procedures; Stakeholder Management. To develop plans to achieve service outcomes. Monitors and reports on the delivery of promised service outcomes. Ensures the proper identification of stakeholder needs and priorities. Resolves complex problems and responds to unexpected stakeholder requests. Defines processes and practices for managing client expectations and service delivery. Manages opportunities for service innovation and improvement (for example, maintaining the highest level of service-level agreements and accuracy for high-volume case closures). Plans, develops, and implements improvements to the service range to exceed customer expectations. Uses technology to improve the service range and scope of customized service offerings. Supplier Vetting and Bid Management: Requires knowledge of: Procurement policies and practices; Regulatory environments, including external laws and regulations; Tools used for managing and maintaining contracts; Strategic suppliers and existing contracts; Risk management techniques; Compliance and enforcement of terms and conditions; Key supplier performance metrics; Market forces (for example, commodity indices and forums, category innovations and advancements) and global trends that impact supplier performance; Business drivers for individual suppliers, markets, and segments. To identify major initiatives, key issues, and benefits of bid management. Gathers career development information related to bid management. Describes the general steps in bid management, from bid requirement acceptance to final submission. Cites industry usage of bid management (for example, construction bid management). Understanding Business Context: Requires knowledge of: Industry and environmental factors; Common business vernacular; Business practices across two or more domains (for example, Product, Finance, Marketing, Sales, Technology, Business Systems, Human Resources) and in-depth knowledge of related practices. To provide recommendations to business stakeholders to solve complex business issues (for example, operational issues, skill gaps, revenue generation models). Demonstrates a deep functional knowledge of the business unit/organization being supported. Translates business requirements into projects, activities, and tasks in alignment with the overall business strategy. Serves as an interpreter and conduit to connect business needs with tangible solutions and results. Recommends new processes and ways of working in an assigned functional area of work. Vendor Contract Execution: Requires knowledge of: Contract types and terminology (for example, terms and conditions, payment terms) in standard and non-standard formats; Procurement policies and practices; Regulatory environments, including external laws; Tools used for managing and maintaining contracts; Strategic suppliers and existing contracts; Risk management techniques; Compliance and enforcement of terms and conditions. To extract relevant contracts from contract management tools or other sources for analysis. Validates contract components against standard templates to identify missing components and highlight the potential risks of missing components for stakeholders. Vendor Management: Requires knowledge of: Supplier segmentation, supplier business structures, industries, categories, and commodities; Supplier capacity, delivery capability, geographic coverage, market, and supply situations; Evaluation techniques and methods requiring the use of scoring, weighting, and qualitative and quantitative assessment; Key supplier performance metrics; Market forces (for example, commodity indices and forums, category innovations and advancements) and global trends that impact supplier performance; Business drivers for individual suppliers, markets, and segments. To perform day-to-day business transactions with vendors and responds to simple supplier queries. Identifies, classifies, and segments suppliers and completes supplier assessment against defined criteria. Tracks and monitors supplier performance against key performance indicators (KPIs) and service-level agreements (SLAs) and creates reports for stakeholders. Escalates complex vendor issues to the appropriate level for resolution. Understands data and identifies the major components of asset and operational costs. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. Live our Values:Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance. Live our Values:Servant Leadership - Is consistently humble, self-aware, honest, and transparent. Embrace Change:Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks. Embrace Change:Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working. Deliver for the Customer:Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans. Deliver for the Customer:Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans. Focus on our Associates:Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs. Focus on our Associates:Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work. Focus on our Associates:Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.

　　 Minimum Qualifications...

　　Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

　　Option 1: Bachelor's degree in customer service, project management, business, finance, technology, or related area.

　　Option 2: 2 years' experience in customer service, project management, business, finance, technology, or related area.

　　 Preferred Qualifications...

　　Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

　　 Primary Location...

　　2608 Se J St, Bentonville, AR 72716-3724, United States of America