Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

　　Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

　　Essential Functions

　　Supervise the day to day security operations of an assigned client site

　　Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support

　　Ensure the client site is provided with high quality security services to protect people and property

　　Build, improve and maintain effective relationships with both client and employees

　　Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

　　Additional Responsibilities

　　Ensure all required reporting and contract compliance requirements are met

　　Assure regular communication of issues or program with Client

　　Handle any escalated security issues or emergency situations appropriately

　　Other management responsibilities as determined by leadership

　　Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates

　　Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)

　　Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)

　　Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site

　　Meet all contractual scheduled hours with a minimum of unbilled overtime

　　Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards

　　Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff

　　Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists

　　Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

　　Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

　　Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

　　Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

　　Qualifications

　　Four year degree in Criminal Justice, Business Administration or related field

　　Previous Contract Security, facilities management, military or law enforcement experience

　　At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).

　　Ability to develop and grow customer relationships

　　Experience in hiring, developing, motivating and retaining quality staff

　　Outstanding interpersonal and communications skills required

　　Ability to work in a team-oriented management environment with the ability to work independently

　　Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis

　　Previous payroll, billing and scheduling experience preferred

　　Ability to work in a team-oriented management environment while having an entrepreneurial attitude

　　Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Job ID: 2024-1157208

　　Location: United States-Maryland-Baltimore

　　Job Category: Account Manager, Management