This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/12212144

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providingclients with a genuine coast-to-coast and global advantage in majorregions of the U.S. and in many of the world's leading financialcenters - New York, London, San Francisco, Los Angeles, Chicago andBoston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (BakerTilly) provide professional services through an alternative practicestructure in accordance with the AICPA Code of Professional Conduct andapplicable laws, regulations and professional standards. Baker Tilly US,LLP is a licensed independent CPA firm that provides attest services toits clients. Baker Tilly Advisory Group, LP and its subsidiary entitiesprovide tax and business advisory services to their clients. Baker TillyAdvisory Group, LP and its subsidiary entities are not licensed CPAfirms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as BakerTilly, are independent members of Baker Tilly International, a worldwidenetwork of independent accounting and business advisory firms in 141territories, with 43,000 professionals and a combined worldwide revenueof $5.2 billion. Visit bakertilly.com or join the conversation onLinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talentacquisition professional to understand the requirements for anopportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. Allqualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, national origin, disability orprotected veteran status, gender identity, sexual orientation, or anyother legally protected basis, in accordance with applicable federal,state or local law.

Any unsolicited resumes submitted through our website or to Baker TillyAdvisory Group, LP, employee e-mail accounts are considered property ofBaker Tilly Advisory Group, LP, and are not subject to payment of agencyfees. In order to be an authorized recruitment agency ("search firm")for Baker Tilly Advisory Group, LP, there must be a formal writtenagreement in place and the agency must be invited, by Baker Tilly'sTalent Attraction team, to submit candidates for review via ourapplicant tracking system.

Job Description:

This position is seasonal beginning January 2025 and ending April 2025.If you are interested in seasonal work and have a minimum of 2 years taxpreparation experience, we'd love to speak with you about joining ourincredible team at Baker Tilly!

As a Customer Support Tax Expert, you will provide tax support andadvice over video, phone, and chat, helping customers work on returnsthrough designated software. You are not preparing or filing returnsdirectly. You'll be able to leverage your knowledge and skills toensure an excellent customer experience using your expertise in taxpreparation, technology troubleshooting, and resolving tax issues.

You will enjoy this role if:

You are friendly and reassuring, passionate about customer serviceand problem resolution, and are comfortable interacting over videoand chat (Dedicated hardwired internet connection required)You are an exceptional communicator and enjoy translating complextax terminology into a language customers can easily understandYou have technology experience and are comfortable researching taxtopics using online toolsWhat you will do:

Provide individualized troubleshooting, tax advice, and preparationassistance through video-enabled software and chat support byutilizing defined practices, procedures, and company policiesDeliver accurate tax advice to customers in easy-to-understand termsby utili ing recommended research materials, professional resources,and team supportAssist customers in gathering, organizing, and entering data throughthe designated software platform for federal and state tax returnsAnalyze and research a variety of tax matters to determine anappropriate course of action for customersReview Customer Callback and Tax Accuracy lists and scheduleapplicable return calls to provide additional clarification andsupport as neededThe successful candidate will have:

Minimum of two (2) seasons of tax preparation experience, with aminimum of 30 tax returns prepared each yearPTIN is required (can be obtained online) and one of the followingcredentials: EA, CPA or JDPrior tax preparation experience in a tax practice or retail settingCollege degree a plus, but not requiredKnowledge of tax laws, tax concepts and familiarity with the form1040 and all schedulesWillingness to utilize audio/visual tools to communicate withcustomersStrong problem solving and research skills, and the ability toquickly use online resources to find answersWell-developed technical troubleshooting skillsThe compensation ran