Minimum qualifications:

　　Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.

　　5 years of experience managing warehousing and supply chain operations.

　　Preferred qualifications: MBA or Master's degree in Business, Logistics, Operations, Engineering, or a related field.

　　Experience in data center equipment environments or computer component manufacturing.

　　Experience in problem-solving, third-party logistics vendor relationships, user documentation, and user training.

　　Experience in forecasting, data modeling, production management, and data analysis across multiple asynchronous systems.

　　Ability to apply structured thinking, provide solutions, handle multiple changing priorities, with excellent communication and problem-solving skills.

　　Ability to travel up to 50% of time.

　　About the job

　　Google's custom-designed machines make up one of the largest and most powerful computing infrastructures in the world, and the Global Logistics team procures and manages the resources that power our immense collection. As a part of this team, you will apply your knowledge of supply chain principles and your problem solving prowess to key logistics processes. You will ensure the global delivery and life cycle management of network equipment is timely and efficient. You will help the networking material supply chain by understanding the unique needs of the deployment team and defining best practices across multiple cross-functional teams. The end result of your work is the delivery of Google's products and services to millions of users around the world.

　　As a Reverse and Return Logistics Lead, you will lead all end-of-life reverse logistics RMA functions for our data centers in alignment and coordination with Google Server Operations Managers, third-party labs, and Global Logistics Operations. You will manage the planning and prioritization of work, exception management, and staffing forecasts to complete the work and attainment of key performance results for all reverse logistics RMA processes completed in North and South America. There are various locations in the network that must be simultaneously coordinated and planned to achieve success. You will ensure all success blockers are precisely planned and escalated through cooperation and tenacity.

　　Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

　　The US base salary range for this full-time position is $102,000-$150,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

　　Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

　　Responsibilities

　　Develop, update, and communicate the reverse logistics de-population, rack removal, Return Materials/Merchandise Authorization (RMA), and rack movement plans by site for Global Server Operations (GSO)logistics.

　　Ensure accurate and understandable de-population, rack removal, battery decommission, rack movement, and reverse logistics documents are available to all third-party logistics partners and ensure that training is documented.

　　Be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action, and preventing decommissions from missing Service Level Objective (SLO) promises.

　　Resolve third-party logisticsCentralized Reverse and RMA teams' working blockers and bugs that inhibit the GSO team from meeting or beating SLOs.

　　Be the subject matter expert on all Google systems utilized to plan and execute reverse logistics and rack move functions.