Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

　　The Receptionist is responsible for quickly answering all calls and properly referring questions and issues to the appropriate back office staff. Serves as the first point of contact for the home health agency offering assistance to customers, physician office, patients, vendors and other staff members within the organization. Great customer service skills, attention to detail, and answering phone calls in a professional and courteous manner and have good communication skills and speed. Performs quality assurance on all referral processing to ensure minimal errors and provide feedback to central intake management of current team performance.

　　Manages messages sent through messaging system HALO from the answering service and ensures they are distributed to the appropriate branch personnel through the HALO distribution groups. Enters patient information into current EMR.

　　Primary Responsibilities:

　　Collects, verifies, and records initial client information to include type of services, insurance, benefits, physician information, and patient demographics Assist in answering Inbound/Outbound calls to provide accurate, satisfactory answers to queries, concerns, and status of referral processing Requests the referral source fax, email, or utilize referral platforms for orders on all patients Review of new authorizations received for patient care visits for accuracy and uploads into patient EMR Reviews and enters home health non-admissions into current EMR Supports home health intake specialist with reviewing and entering new home health referrals Performs quality assurance on all referral processing to ensure minimal errors and provide feedback to central intake management of current team performance Able and willing to train all new employees for the home health receptionist position as well as provide refresher training when needed Contacts the patient to verify information to include address, insurance, pertinent information and provides a date for their first initial visit with the clinician Enters all data entry of patient information into EMR and uploads any necessary paperwork pertaining to patient information for clinician review Knowledgeable and able to navigate eligibility portals for patient information/authorization information: eCW ; naviHealth ; Avality ; EPRG ; Trucare ; Waystar; UHC, Alscripst, Careport, Curaspan, Leading Reach Maintain great customer service, attention to detail, answer phone in a professional and courteous manner, good communication skills and speed Manages messages sent through messaging system HALO from the answering service and ensures they are distributed to the appropriate branch through the HALO distribution groups Responsible for reviewing and renaming all faxes that come through right fax and assign to appropriate intake specialist Review new web referrals from facility platforms, rename and assign to the appropriate intake specialist Perform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming patient referral documentation for accuracy Checking email, HALO's, team messaging system and voicemail to respond to time-sensitive messages from customers, leadership, lower-level management Assist in obtaining authorization for skilled nursing visits, therapy visits, and home health aide visits Ability to promote and maintain a positive attitude and encourage others to do the same Performs other job duties as assigned by direct supervisor

　　GENERAL PERFORMANCE REQUIREMENTS

　　Attends all required in-service training programs to maintain comprehensive home healthcare knowledge base Demonstrates effective time management skills by completing assignments within projected timeframes Expresses verbal and written communication in a clear, positive, and cooperative manner Demonstrates personal responsibility with regard to attendance and punctuality and adheres to the code of conduct policy set forth by UHG Promotes Agency philosophy, mission statement, and administrative policies Maintains privacy and confidentiality with regard to all patients, their families, staff, and Agency information Promotes the Agency image by adhering to the Dress Code Policy Follows the appropriate chain of command in all forms of communication Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others as necessary

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

　　High School Graduate or equivalent 1+ years' experience in a medical physician office or home health back office administrative duties Bilingual in English and Spanish (speak and write fluently) Proficient with computer skills and knowledge of Microsoft Word, Excel and Outlook Proven ability to operate printer, fax, and copier machines

　　Preferred Qualifications:

　　Medical terminology knowledge Knowledge of general office procedures Typing skills should be at a minimum speed of 40 wpm

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.