RDM Release Manager - Enterprise

　　Raleigh, North Carolina

　　Job Description:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Job Description:

　　This role is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables and managing program risk and compliance to standards. This role ensures delivery meets the client’s expectations in terms of the functionality, quality, timeline and cost.

　　Responsibilities:

　　• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, tollgates, and so on)

　　• Manages coordination of delivery and dependencies across multiple teams

　　• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline

　　• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule

　　• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

　　• Supports resource planning for delivery/execution

　　• Ensures adherence with Enterprise Change Management standards

　　The role of the NC Release Manager is to be accountable for coordinating cross functional, multiple phase network implementations, engineering support and service delivery work. They coordinate tasks, gather, and facilitate delivery of requirements, manage communications, updates, escalates/takes escalations, tracks and manages synergies and dependencies supporting network implementation deliverables.

　　Position Summary

　　The NC Release Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers. The NC Release Manager focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The NC Release Manager needs to fully understand the bank change processes.

　　The technology areas of concentration include Data Center/DMZ, B2B, Vendor Management, and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways. Public and private transport systems, WAN, Optical systems and emerging technologies such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and Virtualized services.

　　Required Skills

　　Leadership: be a self-starter, self-directed and shows initiative.

　　Minimum 5- year experience working with implementation of Cisco Routers, Switches, and FWs

　　Focused on execution, delivery, and commitment to dates. Ability to work in a high paced environment.

　　Strong MS Office skills, MS Project, Excel…

　　Can manage risk; is a good decision maker.

　　Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results.

　　Demonstrates ownership: Is accountable and influential/can hold others accountable (professionally).

　　Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally.

　　Organized and detail oriented.

　　Have a strong technical acumen.

　　Ability to partner with others for the good of the initiative.

　　Ability to recognize opportunities for automation and process improvement

　　Desired Skills

　　Bachelor’s degree in engineering, computer science, or related field/technical training or equivalent experience. Must have strong analytical skills.

　　Minimum of 5 years’ experience required in Technical role supporting network project/programs.

　　Industry Certifications in PMP, ITIL are strongly preferred

　　Technical certifications such as CCNA are a plus.

　　Experience with Change Management and CAB processes and procedures.

　　Strong background in IT service delivery role.

　　Financial services (Insurance, Banking, Investment banking), is a plus.

　　Ability to be nimble and flexible; prioritize workload, proactively react to issues, and consistently react to shifting deadlines.

　　Ability to create meaningful data that contributes to the Change Management and Service Delivery processes.

　　Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40

　　Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

　　To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

　　To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

　　To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .