Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

　　Learn more about our culture and how we make our employees happier through The Sprinklr Way.

　　Job Description

　　We are a centralized team supporting cross functional initiatives under the Global Success & Services organization. As part of the team, this role is responsible for providing data driven insights, driving transformation projects and supporting the business operations with churning quick analyses, driving communications and managing stakeholders.

　　Responsibilities:

　　Business Partnership: Own stakeholder relationships regarding capacity, cost, utilization, project management, reporting and analytics. Partner with senior leadership team members to provide data driven decisions using analytical skills and business acumen.

　　Strategic Planning and Execution: Collaborate with senior leaders and cross-functional teams to define and refine the company's strategic priorities.

　　Business Acumen and Structured Thinking: Develop and maintain a deep understanding of our business model, products/services, and target market segments. Identify areas for improvement, potential risks, and opportunities. Demonstrate structured thinking in approach when solving business problems.

　　Data insights and analysis: Develop Hypothesis, churn quick analysis and summarize insights in a crisp manner. Present the insights to members of the senior leadership team to drive better outcomes

　　Performance Tracking and Reporting: Establish key performance indicators (KPIs) to measure the success and impact of strategic initiatives. Monitor and track performance metrics, providing regular reports and analysis to senior management.

　　Communication: Prepare and review visualizations from data to promote internal understanding. Clearly articulate insights. Assist in the development of executive-level presentations, summarizing strategic findings and recommendations.

　　Position Overview: As a Program Manager, you will play a crucial role in supporting the development and execution of our company's strategic initiatives. You will work closely with cross-functional teams and senior leadership to drive strategic initiative and business excellence programs. This is an exciting opportunity for an analytical thinker with excellent problem-solving skills and a passion for driving business performance.

　　Requirements:

　　Master of Business Administration (MBA) from a tier 1 B-School and Under Graduate degree in Engineering/Management from premier schools (IIT/NIT/BITS/DU)3-5 years of proven experience as a strategy consultant/management consultant/ Program Manager or similar role, in a fast-paced and dynamic industry.Strong analytical and critical thinking skills, with the ability to analyze complex data, identify patterns, and draw meaningful insights.Excellent research and problem-solving abilities, with a detail-oriented approach.Advanced proficiency in Microsoft Excel, PowerPoint, and other analytical tools.Hands-on experience with financial/capacity/business case modellingExperience with Visualization tools such as Power BI/ Tableau is a plus

　　Exceptional communication and presentation skills, with the ability to effectively convey complex information to diverse stakeholders.Strong interpersonal skills, with the ability to collaborate and build relationships at all levels of the organization.Ability to work independently and manage multiple projects simultaneously while meeting deadlines.

　　Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

　　We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

　　We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

　　We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

　　EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

　　Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.