Job Description

　　WERO-BAS-- Program Coordinator II

　　MassDEP's mission is to protect and enhance the Commonwealth's natural resources - air, water, and land - to provide for the health, safety, and welfare of all people, and to ensure a clean and safe environment for future generations. In carrying out this mission MassDEP is committed to address and advance environmental justice and equity for all people of the Commonwealth, provide meaningful, inclusive opportunities for people to participate in agency decisions that affect their lives; and ensure a diverse workforce that reflects the communities we serve.

　　MassDEP seeks applicants for the position of Program Coordinator II (PC II) within the Bureau of Administrative Services (BAS) Service Center in the Western Regional Office (WERO) in Springfield. WERO serves 106 cities & towns situated in Western Massachusetts including east of Quabbin Reservoir to the New York State line.

　　The PC II will be responsible for overseeing the Service Center and responding to Public Record requests for WERO. The Service Center is open to the public Monday-Friday from 8:45 AM to 5:00 PM and the expectation is that the selected candidate would be available to work in the office a minimum of three days per week and cover five days per week for vacations with the other PC. Initially, the candidate will work full time in office until fully trained.

　　Duties for this position include, but are not limited to, the following:

　　• Serve as one of WERO's Front Desk Coordinators, responsible for customer service and technical assistance to the public and agency staff by responding to inquires via phone, e-mail or in-person.

　　• Serve as WERO's Public Records Response and File Review Coordinator

　　• Sort and scan incoming mail and distribute to the programs.

　　• Prepare letters received from programs for mailing

　　• Maintain regional personnel files

　　• Collaborate with hiring manager to assist with hiring packages.

　　• Support regional operation and program needs and conduct special projects

　　• Conduct other administrative duties as assigned.

　　Preferred Qualifications at Hire:

　　• General knowledge of professional office operations

　　• Knowledge of public records response

　　• Knowledge and experience using computer programs (Microsoft Word, Excel, Outlook)

　　• Ability to multitask and prioritize tasks.

　　• Ability to communicate clearly both verbally and in writing

　　• Ability to organize, compile information and maintain accurate records.

　　• Ability to establish and maintain effective working relationships with coworkers and the public.

　　• Ability to exercise sound judgement and deal tactfully with others.

　　• Ability to meet objectives and established timelines.

　　• Ability to follow instructions, guidelines, and procedures.

　　• Strong computer and organizational skills.

　　• Time management skills.

　　Qualifications

　　First consideration will be given to those applicants that apply within the first 14 days.

　　MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

　　Substitutions:

　　I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

　　II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

　　III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

　　Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.