Title

　　Program Administrator

　　We are RMC

　　Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Western States has only been possible through the growth, development, and advancement of our employees!

　　Position Requirements

　　Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management.

　　The position of Program Administrator requires the following:

　　High School Diploma or equivalent. Experience in the restoration industry is a plus, but not required Experience in insurance program related system(s) (i.e. XactAnalysis, MICA, Moisture Mapper, Xactimate) is a plus, but not required Working knowledge in MSOffice products. Commitment to great customer service Excellent oral and written communication skills required. Experience in working in high volume environment with strong attention to detail and accuracy. Ability to manage time effectively, prioritize and multi-task. Working efficiently as an individual and/or in a team environment. Ability to develop and sustain positive and co-operative working relationships with a broad variety of Managers within the Company.

　　Working Conditions

　　Working conditions for this position include but are not limited to the following:

　　Sitting in front of a computer for extended periods Frequent L/R hand movement (computer/mouse) Bending, reaching, stretching, lifting. Lifting of up to 25 lbs without assistance.

　　Occasional travel to visit branches, attend conferences, and corporate functions.

　　Description

　　Pay Range: $21.35 to $30.66 Hourly (DOE)

　　A Program Administrator provides support to the branches on tasks related to program compliance. The Program Administrator is responsible for confirming timely and accurate entry of project details in the company's established insurance program system(s). Collaborates with Project Managers and Project Coordinators to meet and exceed client's expectations. This position reports directly to the Program Manager.

　　Key Responsibilities

　　Core responsibilities for the position are as follows:

　　Confirms that all project milestones are completed in a timely manner. Reviews all open projects to confirm that the necessary documentation is uploaded in compliance with Insurance carrier guidelines. Runs reports in XactAnalysis and program platforms; confirming and ensuring required information is updated on insurance related program systems for compliance. Reviews files daily to ensure that any needed approvals are in place, (i.e. extended dry-times, and the use of specialty equipment) Works co-operatively with Branch Managers, Project Managers, and Project Coordinators to ensure company meets required program deadlines. Conducts weekly meetings with Project Coordinators to review open assignments, and to get any pending items to completion. Identifies trends, and common issues; communicates and proposes solutions to Program Manager. Holds refresher meetings to review program requirements and share best practices. Reviews request for revisions or questions of the bills for accuracy with quality assurance representatives, Project Managers, and Project Coordinators to get them to resolution. Revises billing with approved changes as needed. Communicates with Accounting/Invoicing department regarding revised invoice amounts. Develops and retains relationships with external clients. Assists Program Manager in reviewing program requirements to reflect changes/updates as needed. Provides administrative support to Central Billing and other department staff at direction of Program Manager.

　　Additional Information

　　Location

　　Corporate (Livermore)

　　Territory

　　Full-Time/Part-Time

　　Full-Time

　　Exempt/Non-Exempt

　　Non-Exempt

　　Req Number

　　COR-24-00001

　　About the Organization

　　Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Livermore, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients.

　　We offer:

　　- Full-time and part-time positions;

　　- Opportunity for advancement;

　　- Great benefits (medical, dental, vision, 401k, and life insurance)

　　- PTO

　　- Paid holidays

　　- Competitive salaries

　　EOE Statement

　　We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

　　This position is currently accepting applications.