Overview

　　To meet consumer demand and enable the continued pace of growth in our business, Chick-fil-A (CFA) is embarking on a journey to transform our Supply Chain. The scale of CFA's supply chain network requires enhanced traceability capabilities to facilitate continuous supply for our restaurant Operators and ensure the safety and quality of our product at all times.

　　As CFA's supplier and distribution network grows in both scale and complexity, it becomes imperative to develop, coordinate and align End-to-End (E2E) traceability capabilities between CFA and our valued partners. These efforts include investment in the process, technology and integrations that enable the seamless transfer of product and standardized data between partners and CFA. This enables the ability to quickly and accurately trace compromised product at the restaurant back through the supply chain network to isolate lot level quality exposure at the Supplier level and quickly pull all impacted product off the shelf. Safe, high-quality food is a cornerstone of the brand expectation that all our guests have come to expect.

　　The Product Lead will function effectively as the Product Owner supporting Supplier Quality and Safety (SQS) leadership within Supply Chain. There is contractual support to help enable partner coordination, but the Product Lead will be responsible for developing and refining Supply Chain traceability requirements. This includes coordinating with CFA Supplier and Distribution partners to understand industry best practices, and then synthesizing that context into industry leading and/or best practice strategies for CFA's unique network. The successful candidate will need to have a functional knowledge of Supply Chain and traceability core competencies including GS1 standards, standard electronic data interchange (EDI) protocols and distribution operations best practices. Additionally, data competency will be important as much of CFA's traceability evolution is enabled through enhanced data capture, transfer, transformation, and visualization. Lastly, the role will require effective coordination with the internal stakeholders that support the enablement of traceability capabilities including Digital Transformation & Technology (DTT), SQS business outcome owners, Supply Chain Data and Analytics (SCDA), and other operational teams that would benefit from the data enabled through the improved traceability capabilities. With these partnerships in place, the individual will then drive execution against the established business requirements.

　　Over the next several years, this role is expected to lead design, implementation, and evaluation of business processes across the restaurant chain, distribution and supplier partners. This person will have the opportunity to create and integrate enterprise-level solutions and will support the drive for supply chain innovation unique to the food service industry.

　　Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

　　 Responsibilities

　　General Requirements

　　• Ability to quickly establish influence through building relationships, "seeking to understand," and connecting Supply Chain traceability initiatives to broader Chick-fil-A strategic initiatives

　　• Data competent; comfortable querying or leveraging big data sets with an understanding of general data transformation and modeling best practices

　　• Capacity to quickly synthesize various inputs and information into business priorities and objectives to be executed against

　　• Self-starter willing to think outside the box in order to benchmark business processes or constraints against other internal or external standards

　　• Ability to evaluate a business problem, develop a working hypothesis of how to solution, and quickly cycle through calibration with applicable stakeholders

　　• Ownership mentality over assigned tasks with ability to identify supporting resources as needed to drive tasks through to completion

　　• Effective communicator with ability to develop and deliver communication or content related to business processes

　　• Process orientation that enables documentation and management of proposed, new, and existing business processes

　　• Ability to build consensus by identifying potential conflict, drawing it out with care, and strengthening coalition through thoughtful resolution

　　Business Requirements

　　• Strong understanding of data relationships and system architecture to influence process and tool integrations; data visualization skills are a competitive advantage.

　　• Innovation minded with a working understanding of supply chain

　　• Exposure to start-up or new business development environments where change and ambiguity are inherent

　　• Strong understanding of strategic sourcing and partner management

　　Agile Methodology Familiarity

　　• Experience with agile project management tools (i.e., Jira, Confluence and Trello) and/or philosophies is valuable

　　• Knowledge and/or experience with other Agile development approaches and techniques is valuable

　　• Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team.

　　• Coordinates user acceptance testing and all necessary external validation efforts.

　　• Represents the team and their efforts to others within the organization.

　　• Ensures cross-team and release requirements and dependencies are shared appropriately.

　　• Develops and maintains strong and productive relationships with all DTT and business stakeholders.

　　• Attends all team retrospectives and assists with driving continuous improvement across the team.

　　Customer Relations

　　• Work closely with CFA Support Center Staff, Operators, and business partners to ensure optimal alignment

　　• Possess intimate knowledge of who the customers are and the ability to put others above himself/herself

　　• Demonstrate the ability to value both relationships and results

　　• Be able to navigate through confrontational situations, ensuring all parties are treated with honor, dignity, and respect

　　 Minimum Qualifications

　　Bachelor's degree4 year of relevant experience

　　 Preferred Qualifications

　　• Self-starter with excellent project management, organization skills, and attention to detail

　　• Highly motivated with strong interpersonal skills; a team player, yet able to work independently when necessary

　　• Routinely shows interest / knowledge in and offers suggestions / solutions for continuous improvement

　　• Exceptional problem solving and communication skills, detail oriented, and creative thinker with a vision

　　• Able to anticipate needs, lead multiple projects, and manage shifting priorities

　　• 20% travel required: Chick-fil-A Operator/market visits, distributor visits, supplier visits, and related conferences

　　• Excellent command of both written and verbal communication skills

　　• Excellent personal and relational intelligenceable to drive teams and management to decisions

　　• Demonstration of leadership and strong collaboration at all levels

　　• Strong decision-making skills with the ability to collaborate and make decisions in the gray

　　• Experience with technical systems, data structures and languages

　　• Ability to effectively manage vendors

　　Behaviors Most Critical to this Job

　　• Communication: Skilled in communicating across all levels of an organization, both internally and with business partners such as suppliers

　　• Quick & Versatile Learning: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything

　　• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

　　• Integrity: Performs role with integrity and inspires others to uphold Chick-fil-A values

　　• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently a top performer; steadfastly pushes self and others for results

　　• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer

　　• Humility: Can get things done quietly without unnecessary noise; quickly admits flaws and mistakes; is careful to make others comfortable; is authentic; helps others save face in difficult situations; maximizes the contribution of all; encourages the expression of viewpoints from all concerned; is modest and self-effacing; respects the views of others

　　 Minimum Years of Experience

　　4

　　 Travel Requirements

　　10%

　　 Required Level of Education

　　Bachelor's Degree