Overview

　　Level II

　　Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of highly complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of business and/or services and react to business needs reduce costs with broad latitude for discretion. Provide guidance and advice to senior management on the most efficient use of resources to obtain positive and measurable results. Perform highly complex process improvement functions under limited supervision. Oversee/direct and lead the most complex/unusual tasks of broad latitude and significant impact requiring complex analysis.

　　Level III

　　Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of highly complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of business and/or services and react to business needs reduce costs with broad latitude for discretion. Provide guidance and advice to senior management on the most efficient use of resources to obtain positive and measurable results. Perform highly complex process improvement functions under limited supervision.

　　Responsibilities

　　Level II

　　Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operationsProvide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefitsCollaborate with functional areas to develop and maintain performance metrics, measurements, methods and targetsObtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisionsResearch and evaluate opportunities related to process flow variance deficienciesDevelop and implement processes and procedures to ensure correct recording of actual labor timesCoordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement directionAnalyze processes and workflows to understand value chain, input/output, to improve and/or automate business performanceLeverage best practices gained through process improvement activities to other activities which would benefit from implementationLead and prioritize strategic technology initiativesAnticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancementsAnalyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and outputProvide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvementsOversee/direct large scoped projects, provides guidance, act as skills resource and trainer to less experienced staffEnsure the implementation of new and enhanced processesEnsure business unit awareness of Navy Federal products, services, marketing, promotions, policies and proceduresIdentify and assess business strategies and opportunities; develop appropriate analytical approachesFull life-cycle project managementEstablish and lead project teamsDevelop project plan/scope/schedule/cost/communicationsProcure and/or manage resources/timelines/deadlines/qualityRisk, Issue and Change managementEnsure successful project implementationEnsure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controlsMonitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvementsPerform other duties as assigned

　　Level III

　　Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions Research and evaluate opportunities related to process flow variance deficiencies Develop and implement processes and procedures to ensure correct recording of actual labor times Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance Leverage best practices gained through process improvement activities to other activities which would benefit from implementation Lead and prioritize strategic technology initiatives Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements Oversee/direct large scoped projects, provides guidance, act as skills resource and trainer to less experienced staff Ensure the implementation of new and enhanced processesEnsure business unit awareness of Navy Federal products, services, marketing, promotions, policies and proceduresIdentify and assess business strategies and opportunities; develop appropriate analytical approachesFull life-cycle project management Establish and lead project teamsDevelop project plan/scope/schedule/cost/communicationsProcure and/or manage resources/timelines/deadlines/qualityRisk, Issue and Change managementEnsure successful project implementationEnsure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute

　　change management techniques for efficiency/quality improvements Perform other duties as assigned

　　Qualifications

　　Level II

　　Expert knowledge of process mapping/modeling and business process reengineeringExtensive experience in leading teams in business process improvement initiativesExtensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical toolsExpert knowledge of market trends, business strategies and technology and their interrelationshipsExtensive experience in working effectively with diverse internal and external contactsLean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experienceCertified Business Process Professional (CBPP) or the equivalent combination of training, education, and experienceCertified Business Process Improvement/Reengineering Practitioner (BPR) or the equivalent combination of training, education, and experienceProject Management Professional (PMP) or the equivalent combination of training, education, and experienceExpert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementationExpert skill communicating with all levels within an organizationExpert skill exercising initiative and using good judgment to make sound decisionsExpert research, analytical, and problem solving skillsExpert skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectivesExpert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationshipsExpert analytical/quantitative, reconciliation and deductive reasoning skillsAdvanced verbal and written communication skillsMaster's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience

　　Level III

　　Master's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experienceLean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experienceCertified Business Process Professional (CBPP) or the equivalent combination of training, education, and experienceCertified Business Process Improvement/Reengineering Practitioner (BPR) or the equivalent combination of training, education, and experienceProject Management Professional (PMP) or the equivalent combination of training, education, and experienceExpert knowledge of process mapping/modeling and business process reengineeringExpert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementationExtensive experience in leading teams in business process improvement initiativesExpert skill communicating with all levels within an organizationExpert skill exercising initiative and using good judgment to make sound decisionsExpert research, analytical, and problem solving skillsExtensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical toolsExpert skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectivesExpert knowledge of market trends, business strategies and technology and their interrelationshipsExpert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationshipsExtensive experience in working effectively with diverse internal and external contactsExpert analytical/quantitative, reconciliation and deductive reasoning skillsAdvanced verbal and written communication skills

　　Hours: Monday - Friday, 8:00AM - 4:30PM

　　Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

　　Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

　　About Us

　　You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

　　• Military Times 2022 Best for Vets Employers

　　• WayUp Top 100 Internship Programs

　　• Forbes® 2022 The Best Employers for New Grads

　　• Fortune Best Workplaces for Women

　　• Fortune 100 Best Companies to Work For®

　　• Computerworld® Best Places to Work in IT

　　• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

　　• Fortune Best Place to Work for Financial and Insurance Services

　　Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

　　Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

　　Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.