Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: http://texashealthaction.org.

　　THA is seeking a PrEP Retention Manager (PRM). This position will manage the day-to-day management of the Kind Clinic PrEP retention team and will directly oversee the retention specialist. The team aims to facilitate ongoing access to PrEP and clinical services, promote daily medication adherence, empower patients through education, maintain open communication for optimal service utilization and patient satisfaction, empower patients with agency over their bodies, healthcare, and sexual wellness, and assist clinical staff and patient advocates in current PrEP retention efforts. This role will report to the Director of Patient Support Services

　　What you would do:

　　Lead various patient retention, re-engagement, and patient navigation functions for our PrEP program within Kind Clinic locations.

　　Develop and maintain a system for tracking patient retention efforts, patient scheduling, and reasons for patients’ disengagement from PrEP services.

　　Assist the Director of Patient Support Services in benchmarking performance metrics regarding the PR team and developing innovative strategies to improve performance.

　　Be responsible for hiring and supervision of a multidisciplinary team of staff that will engage in retention efforts and patient re-engagement through a variety of methods.

　　Practice a customer-oriented approach to healthcare delivery as demonstrated by interactions showing respect, knowledge, responsibility, compassion and sensitivity, cultural competence, and access to care.

　　Work with clinic administration and support services to ensure that all functions related to PrEP services are coordinated effectively including appointment and lab scheduling, payer and assistance applications, and pharmacy partner operations.

　　Provide leadership, coaching, support, and training to staff. Be responsible for staffing, performance management, professional development, recruitment, and retention of staff.

　　Ensure staff understand and comply with organization protocols applicable to their job function.

　　Provide direct feedback to team members to enhance quality, accuracy, and client satisfaction with the services clients receive.

　　Effectively coach team members on ways to improve customer service.

　　Assist in the development of technology and service innovations to create a system of communication and coordination across Kind Clinic departments that improve patient retention and satisfaction.

　　Foster a positive communication environment including eliciting creativity, staff ideas, concerns, and suggestions.

　　Report on team member concerns and ideas to management.

　　Routinely communicate information to team members regarding administrative operations.

　　Assist with development and/or implementation of clinic-specific policies, procedures, and programs and monitors adherence to organization-wide policies/standardizations.

　　Assist with budget forecasting and monitoring of team expenses.

　　Maintain a work environment free of unlawful harassment and discrimination.

　　Prepare and analyze reports on team performance and metrics as needed.

　　As a member of management, ensure achievement of agency goals, vision, and mission.

　　Foster teamwork within retention team as well as across Clinics, Departments, and functions.

　　Compensation

　　Based on job duties and requirements, this position is placed in salary band 43 with a range of $55,000 - $62,000 annually. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.

　　Applicant Information:

　　Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

　　Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.

　　The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

　　EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

　　Requirements

　　Your previous education, work, and experience include:

　　Bachelor’s Degree in Business, Healthcare Administration, or related field

　　3+ years related experience, with 2 years minimum experience in a medical office/clinic in management/supervisory capacity can substitute for degree requirements

　　Management of direct reports

　　Demonstrated experience and proficiency with tools, technology and systems typically found in a healthcare environment (i.e., Microsoft Office Suite, EMR systems, etc.)

　　Your previous education, work, and experience ideally would include:

　　Master’s Degree in Business, Healthcare Administration, or related field

　　5 years related experience, ideally with experience in HIV prevention, PrEP administration, and care navigation in an integrated care setting

　　Proficiency in speaking Spanish

　　Knowledge of PrEP services and delivery

　　Benefits

　　Health Care Plan (Medical, Dental & Vision)

　　Retirement Plan (403b)

　　Life Insurance (Basic, Voluntary & AD&D)

　　Paid Time Off (Vacation, Sick & Holidays)

　　Disability (Short Term & Long Term)

　　Training & Development

　　Family Leave