Position Overview:Are you ready to be a catalyst for positive change in a rapidly growing company? As a People Culture Director, you’ll step into a role where every interaction has the potential to make a meaningful difference in the associate experience. You will embody our commitment to exceptional support, utilizing your subject matter expertise in moments that matter and ambition to drive forward our Zelis mission to modernize the financial experience for all.

Key Responsibilities:

Troubleshoot associates’ inquiries, ensuring full timely resolution while taking ownership of the solution and providing recommendations within the team and/or partners that are focused on optimizing the associate experience. Dive deep into issues to uncover underlying cause, striving for sustainable solutions rather than quick fixes.

Follow established Standard Operating Procedures and identify need for changes/improvements based on gaps, system updates, and/or best practices. Additionally, support creation/co-creation of additional SOPs or training on processes as necessary.

Partners cross functionally with People Culture COEs and teams (Total Rewards, Talent Management, Talent Acquisition, Technology, Business Partners) to think critically, identify trends, develop enhancements, and solve problems or escalations quickly.

Provide logistical support for Learning Development (onsite/virtual), including room set up, material distribution, meeting invites, travel coordination, etc.

Administer critical HR processes, such as immigration management and severance administration. The processes managed by this team will continue to develop as our company scales.

Advocate for and use technology to address work efficiently, including leveraging a HR ticketing system (Jira), Workday, Microsoft Office, etc.

Initiate recommendations on enhancements to processes and collaborate within the PC Operations team (and other PC teams) on continuous improvement initiatives to improve and standardize ways of working, preparing the organization for quick growth and the ability to scale.

Serve as the first point of contact for our associates, providing Tier 1 and Tier 2 (specialist) support for HR-related questions, including but not limited to, benefits, learning, HR systems/tools, and other HR programs or processes.

Provide timely and accurate responses to inquiries demonstrating strong customer service skills, always considering the associate lens and impact, as reflected in target Key Performance Indicators.

Other duties as required and assigned

Qualifications/Requirements:

Bachelor's degree in Human Resources, Business Administration, or related field preferred.

Previous experience in HR, preferably in a HR shared services environment (at least 1-3 years).

Practitioner of modern HR methodologies, able to learn new systems and processes quickly, and has previous experience with HRIS systems, particularly Workday.

Genuine passion for providing exceptional support and guidance to others.

Innate curiosity and solutions mindset; drive to leverage data-drive insights, problem solving and addressing root causes.

Ability to handle sensitive information with integrity and confidentiality.

Strong decision-making skills with the ability to exercise good judgment independently.

Excellent communication and interpersonal skills, with a focus on building trust and rapport.

Ability to recognize the broader impact of your work and seek assistance when needed.

Ability to work with agility in a fast-paced environment and meet defined service level agreements.

Provide administrative support for new Associate onboarding, including but not limited to scheduling orientation sessions ensuring all logistics are in place for hire date.

Potential for travel up to 10% (related to Learning logistical support as needed)

Ability to be in office at minimum two times per month

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected]

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.

As the leading healthcare payments company, we price, pay and explain care for payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.