Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

　　We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

　　We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

　　Our Values

　　If this sounds like you, you’ll fit right in.

　　Who You Are

　　Justworks is seeking an experienced payments professional for one of our core operational areas to work collaboratively with several key teams within the company. Payment Processing Systems Manager will be responsible for assisting the Senior Manager of Payments in shaping the company’s payments strategy, proposing and implementing process and technology improvements, and coordinating with product and engineering teams to test new features and troubleshoot any system issues. You are someone who enjoys working with both operations and technology, bridging the gap between these two areas.

　　Customer centricity and ability to work cross-functionally are key attributes for this role. Our mission is to power the success of small businesses by being their trusted financial partner. The Payment Processing Systems Manager will team up with Payments Operations and Fraud Operations, product managers and engineers from all areas of the company, Accounting and Finance, Customer Success Organization, as well as Justworks Payroll and International entities to create and maintain successful features and programs for Justworks’ customers - both internally and externally.

　　Your Success Profile

What You Will Work On

　　Leverage your payments expertise to provide thought leadership and insights into general industry needs and business needs for Justworks.

　　Develop and scope both internal and customer-facing tools with product managers; speak as the voice of operations during scoping exercises.

　　Assist in designing efficient processes for internal operations and drive development of tools to support them.

　　Collect, suggest, and evaluate new feature requests from Payments Operations and Fraud Operations teams and work with the product teams to prioritize.

　　Work with the engineering teams to test, document, and resolve bugs prior to new product or feature launch.

　　Provide new product training for the Payments Operations and Fraud Operations teams (and other users when necessary).

　　Be a resource for first responders for payments processing-related incidents; make and support complex payments-related decisions by utilizing all available data points, including your best judgment.

　　Help to own and maintain internal resources center for Payments Operations and Fraud Operations policies and procedures, ensuring information is kept up-to-date.

　　Serve as the payments subject matter expert to the entire company.

　　Lead special projects and perform other related duties as assigned.

How You Will Do Your Work

　　As a Payment Processing Systems Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

　　Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

　　Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

　　Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

　　Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections).

　　Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

　　In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

　　Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

　　Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

　　Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

　　Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 

　　Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

　　Minimum 5 years of experience in payments and services, preferably to a diverse set of small and medium businesses from multiple industries.

　　Operational knowledge of payment processing methods (ACH, RTP, Wires etc.), protocols and platforms at scale.

　　Strong understanding of business fundamentals, experience in contributing to complex projects, with a keen interest in bridging the gap between people and technology. You aim to harmonize business objectives, user requirements, market trends, and customer satisfaction.

　　Ability to work effectively in an environment of complexity, ambiguity, and changing priorities based on business needs.

　　Advanced communication skills, including experience communicating effectively with different stakeholders and levels of management.

　　Proactive, with a can-do attitude and strong interpersonal skills – comfortable working with and building consensus across all functions and levels of the organization.

　　Familiarity with basic SQL, Jira, and Excel is a plus.

　　The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $120,000.00 per year.

　　#LI-Hybrid #LI-JT1

　　Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

　　For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. 

　　Diversity At Justworks

　　Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

　　We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

　　Our DEIB Report and Our DEI Commitment