We are currently looking for two (2) Order Planners to support our Contract Logistics business at our Milton distribution center.

　　Your Role

　　The position is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.

　　Your Responsibilities

　　Review incoming orders every 15 minutes and release

　　Allocate orders to ensure healthy workflow to allow productivity targets are to be met

　　Investigate orders that do not flow as designed by the system and help resolve

　　Review order details and set priority for urgent orders and customer requests

　　Review emails and action items related to order flow

　　Generate status report for operational team indicating if targets are being met

　　Identify roadblocks and help clear to ensure operations flows accordingly

　　Handle customer requests and follow up with the customers via email

　　Communicate with clients on problems that they can support to resolve

　　Data entry and reporting in excel

　　Administrative duties, such as filing

　　Escalate issues to Supervisors and Team Leads

　　Pursue continuous improvement initiatives to drive increased productivity and service levels

　　Comply with GMP requirements as applicable

　　Promotes safe work environment and support HSE policies

　　Availability to work periodic overtime and a variety of shifts in order to meet the requirements of the operation

　　Other duties as assigned

　　Your Skills and Experiences

　　2+ years' experience working in a Warehouse/Distribution Centre

　　Effective verbal and written communication skills

　　Capable of working in a fast-paced environment with time-sensitive deadlines

　　Strong attention to detail and safety regulations within the business unit

　　Intermediate knowledge of the Warehouse Management System and proficient computer skills and the ability to learn new software

　　Proficient in Microsoft Office (word, excel, outlook)

　　Ability to handle multiple priorities and capability to work independently and make decisions with minimum supervision based on internal and external customer requirements

　　Customer service skills and ability to coordinate with carriers on behalf of customers and resolve issues as applicable

　　Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.