Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Changing the world takes dedication like you'd never believe. And we've got 260,000 people giving it all they've got every single day. As an Operational Trainer, you'll be responsible for making sure our evolving training needs are met to keep our level of effort high and our progress moving forward. If you're up for the challenge, join us now and find out what it is like to have the support and resources of a Fortune 6, industry leader.

　　Primary Responsibilities:

　　Needs Analysis

　　Conducts needs analysis on aspects (people, process, technology) relating to the interns' performance to identify gaps and improvement points that will have an impact on the business goals

　　Design & Development

　　Creates training curriculum, content, and assessments that will efficiently and effectively bridge the identified knowledge and training gaps Contributes ideas in continuously aiming for higher impacting intervention results

　　Implementation

　　Conducts training interventions effectively and efficiently to Learning Solutions' interns and leaders, in accordance with the training plan Measures and evaluates the training effectiveness in a systematic and objective manner in relation to the desired results

　　Administrative Tasks

　　Plan, publish, and organize training classes Ensures that training rooms are booked and are in great condition for class facilitation Requests training budget, as needed Sends accurate training reports on time Official Training Results Report (Individual/Summary) Updating the ICL Dashboard Daily, weekly, and monthly report

　　Stakeholder Management

　　Partners with the interns' Learning Solutions leaders in developing and executing interventions to address the interns' performance gaps Ensures that all insights relating to the interns' performance are communicated accordingly and timely to the Learning Solutions' leaders

　　Required Qualifications:

　　At least 2nd year college undergraduate on any course 5 years of trainer experience on any setting More than 1 year of training experience with leadership & development background (particularly in a BPO setting)

　　Preferred Qualifications:

　　Knowledge in goal-setting, training fundamentals, adult learning principles, ADDIE Excellent communication skills, both spoken and written Solid leadership, facilitation, and classroom management skills (In class and Virtual) Good organizational and time management skills

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　Optum is a drug-free workplace. © 2023 Optum Global Solutions (Philippines) Inc. All rights reserved.