Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team thatdisrupted an entire industry! We reinvented customer service, brought real5G to the nation, and now we're shaping the future of technology inwireless and beyond. Our work is as exciting as it is rewarding, so considerthe career opportunity below as your invitation to grow with us, make bigthings happen with us, above all, #BEYOU with us. Together, we won't stop!Job OverviewMobile Associates, Store-in-Store are an integral part of the Retail Teamresponsible for bringing the T-Mobile brand to life within National Salespartner locations, where active customer engagement is crucial for success.They're ambassadors who create energy and excitement around our products andservices. They are obsessed with the connected world and thrive in ahigh-traffic environment, where technology innovations, customer needs andthe Retail experience are continuously evolving. Mobile Associates excel atbuilding and deepening relationships with customers through meaningfulinteractions. They are skilled at identifying customer needs and arepassionate about educating, demonstrating, and recommending solutions.Mobile Associate SiS, exceed their performance targets Doing it the RightWay, by excelling in sales, providing exceptional customer experiences,and meeting quality of sale metrics.Job Responsibilities:Proactively engages with a broad range of customers in a highly-traffic retailenvironment. You will use digital tools, communicate effectively, educatecustomers, and showcase the value of T-Mobile solutions.As a Mobile Associate, you will consistently leverage digital self-servetools during customer interactions and the onboarding process. You willidentify customer needs and use solution-based selling techniques to fullydemonstrate the value of T-Mobile products and services. By recommendingwireless solutions, and an onboarding solution centric to helping customersunderstand how to self-serve and utilize the T-Mobile app for wirelessneeds, you will deepen relationships with customers and ensure theirsatisfactiComplete training on the T-Mobile in-store experience, new skills,products and processes, and knowledge of systems and reference resources.You will continuously learn and improve your skills to provide the bestpossible experience for our customers. Partner with home store locations toproperly/fully on-board customers. Will perform skills practicing,knowledge sharing, store operations, opening and closing procedures.Customer obsessed. You are passionate, friendly, and engaging withcustomers. You are able to connect on a personal level, match the pace ofthe customer, build rapport, trust, and loyalty with every interaction.You are committed to providing exceptional service, and to exceedingcustomer expectations. You will proactively reach out to potential customersto further drive sales activity in your location. You are able to follow upwith customers, capture referrals, manage Be Back processes, and buildrelationships with new and existing customers.Builds relationships with nearby leadership and teams to help support thecustomer experience from account set up, to device support and accountservicing.Education:High School Diploma/GED (Required)Work Experience:6 months of customer service and/or sales experience, Retail environmentpreferred. (Preferred)Knowledge, Skills and Abilities:Customer Satisfaction Passionate customer advocate with the desire to beyourself when connecting and having fun with our customers. Effective atbalancing customer experience and performance goals. (Required)Team Building Desire to be a part of the game-changing T-Mobile store team.Willingness to work alongside peers and store leaders, learning and sharingbest practices, while serving customers and providing resolutions to issues.(Required)Retail Sa es Competitive drive and confidence to succeed in a fast-paced salesenvironment. (Required)Licenses and Certifications:* At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoColorado Pay : $16.00The pay range above is the general base pay range for a successful candidatein the state listed. The successful candidate's actual pay will be based onvarious factors, such as work location, qualifications, andexperience, so the actual starting pay may be above or below this range. AtT-Mobile, employees in regular, non-temporary roles are eligible for anannual bonus or periodic sales incentive or bonus, based on their role. MostCorporate employees are eligible for a year-end bonus based on companyand/or individual performance and which is set at a percentage of theemployee's eligible earnings in the prior year. Certain positions inCustomer Care are eligible for monthly bonuses based on individual and/orteam performance, while Retail and Business Sales roles are eligible formonthly or quarterly sales incentives. And since we are ALL owners, EVERYemployee at T-Mobile is eligible for an Annual Stock Grant. For informationabout T-Mobile's amazing benefits, check outhttps://careers.t-mobile.com/cultuNever stop growing!T-Mobile doesn't have a corporate ladder-it's more like a jungle gym ofpossibilities! We love helping our employees grow in their careers,because it's that shared drive to aim high that drives our business and ourculture forward.If you'd like to receive more information about careers at T-Mobile, signup for the T-Mobile Talent Community today!T-Mobile USA, Inc.... For full info follow application link.

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