Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Manager, Technology Account Management

　　OVERVIEW:

　　The Technology Account Management team is responsible for delivering all technology and operations supporting North American Markets (NAM) customers. This team identifies customers' technology needs and solves them with MasterCard's technology assets, tools, and services.

　　Reporting to the Director, Technology Account Management in Customer Delivery Canada; In this customer-facing position, the Technology Account Manager, will build, grow, and manage the operational and technological relationship with Key Accounts in market (including issuing members, acquiring members, and/or processors).

　　ROLE:

　　- The ideal candidate will be experienced in the Payments Industry.

　　- Identify and deliver against customer and Mastercard business and corporate objectives, opportunities, and commitments.

　　- Demonstrate project management skills to effectively oversee and execute onboarding of new customers.

　　- Work with a sense of agility while delivering quality output to customers and internal partners.

　　- Act as the central point of contact for customers and/or MasterCard customer representatives.

　　- Ensure resolution of day-to-day technical/operational issues, customer issues, and/or as related to assigned delivery projects.

　　- Utilize project management expertise to oversee implementation of new products and/or technology enhancements.

　　- Establish close working relationships with internal and customer's executive- and decision-making-level contacts.

　　- Ability to enhance customer experience by driving business growth with portfolio optimization, emerging technologies, and finding faster ways to get work done with sustained quality.

　　- Analyze and improve customer operational performance and profitability through back-office reviews (e.g., chargebacks, authorization), identifying and arranging for training, and communication of operational enhancements.

　　- Participate and contribute to business planning with the customer and internal partners to prioritize strategic, mutually shared objectives.

　　ALL ABOUT YOU:

　　- Demonstrated customer and relationship management skills and the ability to build and maintain strong, positive working relationships at all functional levels within the customer and internal MasterCard organization are essential.

　　- Experienced in the payments business and eco-system.

　　- Experienced in credit and debit card operations (issuing and acquiring) with an emphasis on authorizations, clearing, settlement, and fraud & risk management.

　　- Proven experience in project management and implementation skills.

　　- Account management experience.

　　- Ability to manage complexity and simplify for customers and key stakeholders.

　　- Technology and operations-related skills are required; project management and implementation skills are preferred.

　　- Demonstrated operational excellence in managing escalations and timely responses.

　　- Ability and willingness to provide off-hours support to customers as needed.

　　- Ability to grasp technology details and translate them into solutions and/or address business opportunities.

　　- Strong analytical/problem-solving and planning skills.

　　- Ability to quickly learn, explain, and bridge the gap between the business, product, and technology that supports it.

　　- Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving, as well as acting on feedback.

　　- College/University degree or equivalent work experience with an emphasis on business, information technology, and/or bankcard industry experience.

　　- Information technology and relevant industry experience are preferred.

　　Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.