Job Description:

　　• Defines and delivers the affiliate consumer education strategy.

　　• Contribute to the development of brand's strategy plan. Anticipate future opportunities via industry analysis, culture & trend forecasting and customer segment behaviours.

　　• Adapts and develops retailer specific and affiliate specific programs including selling, services, and coaching - in store or via digital channels, for own and generic staff.

　　• Drives omnichannel initiatives, in coordination with commercial, digital, and retail teams.

　　• Lead development of training facilitation content to ensure that training is engaging, relevant and fun and that the Sales and Education Executives can deliver the trainings with excellence.

　　• Plans and delivers the education training for own and generic staff.

　　• Evaluates education program, tracks results', and follows them up (e.g., uses Mystery Shopper results), shares learnings with Brands, Region, and Global.

　　• Builds strong relationships with retailer counter parts.

　　• Builds and manages the education budget per brand.

　　• Partnership with Marketing, Commercial, & Digital teams in the planning and execution of 360-degree campaigns and to ensure alignment.

　　• Work closely with own and earned media team to elevate media and omni strategy.

　　• Lead content creation and initiate programs for social media platforms.

　　• Leverage and develop internal talent and brand voices.

　　• Develops and implement programs for branded content for Social Media via Product Trainers.

　　• Responsible for building sales and consumer experience capabilities within the field sales teams.

　　• Transforms and elevates the consumer education journey.

　　• Team management: mentor, leverage and develop the team to build talent for the future.

　　• Manages the education team (multi-brand product trainers and skills & development trainers, education coordinator) identifies and develops talents.

　　• Ensures that the Education team has strong understanding of Brand DNA to drive brilliant brand execution in store and online.

　　• Fosters the development of digital skills within the Education team (content creation, community management).

　　• Focus on customer service, development of sales strategies and achieving improved retail sales productivity.

　　Qualifications

　　Work Experience and Profile:

　　• An enthusiastic leadership style coupled with optional education as well as classroom and in-store training skills

　　• Extensive knowledge on beauty

　　• Consumer centric, service oriented and performance focused

　　• Excellent communication and interpersonal skills

　　• Results driven & action oriented

　　• Retail experience desirable

　　• Cosmetic experience desirable

　　• Strong digital affinity

　　Job Requirements & Qualifications

　　• 8+ years of experience

　　• Fluent English

　　• Strong knowledge on Excel, PowerPoint, Word.

　　• Availability to travel

　　Job: Education / Training

　　Primary Location: ES-MD-Madrid

　　Job Type: Standard

　　Schedule: Full-time

　　Shift: 1st (Day) Shift

　　Job Number: 2319628