Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Manager, BizOps

　　Overview: Data & Services looking for role of Business Operations Manager to drive the DevOps transformation at Mastercard with a vision of getting to the better world. Business Operations at Mastercard leading the transformation through industry standard tooling and governing the product development life cycle to meet BizOps Golden Standards. We need some great minds with appetite to change, reduce the toils with automation and be the production readiness steward for the platform.

　　• Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products.

　　• Shift left to be more proactive and involve upfront in the design & development process to deliver production ready products.

　　• Ensure the system is highly available with proactive monitoring and self-healing capabilities.

　　• Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications

　　• Managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms

　　• Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders

　　• Align Product and Customer Focused priorities with Operational needs

　　Responsibilities

　　• Relentlessly focus on customer experience and deliver consistent level of support.

　　• Responsible for coordinating with one or more groups to ensure platform goals are met.

　　• Develops plans to improve quality on a group of applications of a platform.

　　• Ensures platform integration procedures works seamlessly with other related systems within Mastercard.

　　• Implement industry standard tools and new methodologies to improve the functioning of Business Operations.

　　• Promote Business Operations best practices and create sustainable support model.

　　• Identifying and communicating risks proactively that can prevent incidents for all lines of business.

　　Experiences

　　• Experience in application development lifecycles and how it integrates with operations.

　　• Continuous Integration, Delivery and Deployment Techniques using industry standard automation and orchestration tools.

　　• Successful track record in supporting highly available production platform.

　　• Experience in working across development, operations, and product teams to prioritize needs and to build relationships.

　　• Experience in dealing with difficult situations and making decisions with a sense of urgency after doing due diligence."

　　In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

　　In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

　　Pay Ranges

　　O'Fallon, Missouri: $112,000 - $187,000 USD