Company Description Our Mission

　　At Palo Alto Networks® everything starts and ends with our mission:

　　Being the cybersecurity partner of choice, protecting our digital way of life.

　　Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

　　Our Approach to Work

　　We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

　　At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

　　Job Description Your Career

　　We are looking for a highly motivated and customer-focused professional. As part of the EMEA Customer Product Evaluations Team, you will support pre-sales activities specifically by making Palo Alto Networks products available for customers to evaluate.  The candidate for this position will be responsible for developing and maintaining a good technical understanding of the full Palo Alto Networks product line as well as trade compliance and logistics practices.  This knowledge will be leveraged to handle restaging of equipment returning from customer evaluations and using automated scripting will load new software configurations for the next customer engagement. 

　　Our methodology is first class customer first support. We’ve been recognized for this as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our account team systems engineers in the EMEA theatre as well as other members of our global evaluations teams. You will learn about OS releases, product licensing, product activations and troubleshooting issues associated with all of Palo Alto Networks products and subscriptions. You will become familiar with logistics and reverse logistics best practices and trade compliance policies in import / export as it pertains to physical shipments and cloud delivered products. 

　　Your Impact

　　Determine quickest route to customer and prepare documentation to facilitate import / export with the understanding that reverse logistics is also requiredScreen end users for denied party lists and make more sensitive government end user determinationsAssist in applying for Encryption Licensing Arrangement (ELA) when appropriate with US BISCommunicate with sales teams on status of evaluation requests via email and updates to EVAL Tracking Tool (Sales Force) - Escalate as appropriate to management when issues arise Wipe clean (electronically) returning equipment to factory default using automated scripting capabilities and/or CLI commandsPhysically build new equipment configurations, with proper interfaces, cards, etc as neededStage equipment for new customer requests with proper software, licenses and configuration filesUpdate internal tracking systems with status of customer evaluation requests as neededExtend licensing terms for physical and virtual products as requestedReview daily export reports on overall status of EVAL processing and confirm compliance details are captured and accurateResponsible for inventory audit twice per yearOther duties and responsibilities as assigned by manager Qualifications Your Experience

　　The right candidate is self motivated and a positive team playerMust be very organized and able to keep accurate records, addition to detail is keyMust be punctual, dependable and able to work with limited supervisionMust be able to work independently as well as part of a teamStrong communication and customer service skillsMust be able to lift and move boxes up to 60lbs without assistanceExperience with critical supply chain or logistics providers a plusExperience with GSuite products and/or Sales Force a plus Additional Information The Team

　　Our global evaluations teams are critical to our success and mission. As part of this team, you enable pre-sales technical customer evaluation and decision making as we compete for their business. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

　　You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they arise – in fact, you’ll seek them out to ensure we are ahead of them and able to provide our services effectively and efficiently.  

　　Our Commitment

　　We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

　　We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

　　Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

　　All your information will be kept confidential according to EEO guidelines.