Do you ever wonder what happens inside the cloud?

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

　　

About this role

Our Lead User Researcher will work with product, strategy, and design teams to scope, craft, and conduct user research to generate actionable insights that guide the future of the business and ensure our products and services meet the everyday needs of our users. Working alongside leaders and teams alike, they will conduct user research for our most complex journeys and products while also serving as a strong advocate for applied research and user-centered ways of working. As a senior member of the Research team, the Lead User Researcher will largely focus on strategic studies that cross workstreams and teams. In parallel, they will work alongside Research and Strategy leadership to grow and guide the Research team’s culture, ways of working, and approach to ResearchOps.

　　

What you’ll be doing

　　Partner with Research leadership, product managers, designers, and others to scope and lead research, drive decisions, plan experiments, synthesize and communicate findings, and assist in estimating resource needs and schedules Create impactful deliverables that clearly and persuasively communicate your findings, insights and recommendations to teams, leaders, and senior stakeholders - and spur teams to act Manage and mentor more junior researchers in each step of the research process, including study planning, discovery, user research and analysis, synthesis, reporting, communication, and operations Contribute to the creation, adoption and improvement of research practices, methods and guidelines and their consistent deployment across various projects Serve as an advocate for user exposure and for user research as a team sport, empowering peers from all disciplines to center the customer experience in their day to day work Take the lead on collaboration with data analysts to enrich the understanding of our users through the application of mixed methods research Increase the impact of every insight by contributing the results of their work to our research library and serving as an advocate for their peers to do the same

What we’ll expect from you

BS or MS in Interaction Design, Cognitive Science, HCI, Anthropology, Psychology, or equivalent experience 5-8 years’ minimum of job related experience planning, conducting, and communicating the findings from user research for digital products and services, ideally with a focus on technical users An excellent ability to understand and articulate user needs, as well as to generate and communicate compelling & actionable insights An expert understanding of the digital product lifecycle and the ability to collaborate successfully with designers, technical & business teams Expert knowledge of an array of quantitative and qualitative research methodologies and how to combine them to generate the most actionable insights Excellent communication and storytelling skills, with the ability to influence leaders as well as peers A preference for running strategic research, with an ability and interest in flexing to tactical studies as needed Familiarity with qualitative and quantitative data collection tools, including Qualtrics, Optimal Workshop, and Lookback A proven track record in conducting mixed methods research studies and an ability to demonstrate the impact of research An interest in collaborating closely with cross-functional teams and colleagues from across the organization

Why You’ll Like Working for DigitalOcean:

We reward our employees. The base salary range for this position is based on relevant years of experience and skills. The salary range for this role is specific to candidates located within the U.S. and will vary for candidates outside the U.S.. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program. We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education. We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, unlimited vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences. We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *This is a remote role

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