The Department of Medicine is seeking a Lead Patient Service Coordinator/Medical Assistant. This position assists with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice. Includes Lead responsibilities such as: maintaining huddle board, assigning rooms, assigning lunch breaks, covering hours as needed.

　　Specific Duties & Responsibilities

　　As a Medical Assistant assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.

　　Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.

　　Interact with patients, patient families, referring physicians, and third party carriers with regard to patient-related issues.

　　Work as the Lead for others in a team environment.

　　Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues.

　　Schedule patients for lab tests, medical examinations, and consultations.

　　Relay information to patients regarding preparation for lab tests and examinations.

　　Maintain familiarity with various types of medical insurance to explain these plans.

　　Obtain pre-certifications as required by patient’s health care insurers or managed care providers.

　　Assist patients or family members with completion of medical insurance forms.

　　Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.

　　Arrange or assist in arranging patient transportation.

　　Answer telephone, screen callers, relay messages, and greet visitors.

　　Open, sort, and screen mail.

　　Perform other duties as assigned.

　　Special Knowledge, Skills, & Abilities

　　Computer skills and organizational skills required.

　　Excellent customer service and organization skills.

　　Able to work flexibly with work hours.

　　Strong verbal and written communications

　　Final applicant for this position may be required to complete skills assessments appropriate to position description.

　　Minimum Qualifications

　　High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.

　　One year work experience in customer service required.

　　Must have current certification in CPR and certification as a Medical Assistant by an approved national examination agency.

　　Proficiency in Microsoft Word and Excel.

　　Must maintain MA and CPR certification/registration during duration of employment in this position.

　　Final applicant for this position may be required to complete skills assessments appropriate to position description.

　　Preferred Qualifications

　　Lead or supervisory experience.Classified Title: Patient Service Coordinator/Medical Assi

　　Job Posting Title (Working Title): Lead Patient Service Coordinator/MA

　　Role/Level/Range: ATO 40/E/02/OD

　　Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($46,280 targeted; Commensurate with experience)

　　Employee group: Full Time

　　Schedule: M-F (7:30am - 4:00pm) May Vary

　　Exempt Status: Non-Exempt

　　Location: JH at Greenspring Station

　　Department name: ​​​​​​​SOM DOM Clinical Operations

　　Personnel area: School of Medicine

　　Total Rewards

　　The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

　　Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

　　JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

　　**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

　　The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

　　The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion (https://diversity.jhu.edu/roadmap-on-diversity-and-inclusion/) .

　　Accommodation Information

　　If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

　　Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

　　The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

　　The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

　　Note: Job Postings are updated daily and remain online until filled.

　　Equal Opportunity Employer:

　　Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.