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　　The IT Service Manager for Europe will be responsible for MFG SAP platform governance, to ensure MFG SAP systems are in line with industry best practice. This role will act as a bridge between managed service partner and IS Build teams in the MFG SAP space ensuring service excellence throughout the service lifecycle for assigned services. The scope of work includes involvement in service design activities during projects (i.e., create/evolve stages), ensuring adherence to best SDLC practices, establishing a robust governance model (i.e., data policies, vendor management, KPIs, SLAs, etc.), achieving full compliance with operational and quality management procedures, and executing routine reviews with business service owners and/or stakeholders. The Service Manager will partner with Build Teams, Build to Run Lead and Solution Manager to ensure projects, enhancements, releases and KT are in alignment to ensure service delivery excellence throughout the Build to Run process.

　　Operations

　　Ensure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service.Leads continuous improvement initiatives to mature operations and increase visibility into service performance.Lead global and local build initiatives for Freiburg SAP. Works closely with the Build Teams, Business Partner Organization and GQO Teams in a managed services model to provide oversight. Partnering with all necessary stakeholders for the Build to Run transition and championing the transition for site in Europe.Support direction and execution of best practices for Platform sustainment (e.g., patching, upgrades, etc.).Advises business on available standards, methods, tools and application relevant to area of service and can make appropriate choices for alternatives.Solicit and monitor customer feedback and respond with actions that drive continuous improvement.Ensure documentation that is relevant to the service is maintained in a meaningful and accessible manner. This includes system documentation, requirements and test scripts, knowledge articles, and configuration and organizational information, emergency contacts / call lists, etc.Mentoring and supporting development of team members

　　Governance

　　Ensure technical governance of the MFG SAP PortfolioEnsure Instance Mgt strategy is fit for purposeEnsure platform is scalable and configured to meet growing customer numbers

　　Business Skills

　　Advises on the available standards, methods, tools and applications relevant to own area of service and can make appropriate choices from alternatives.Takes customer requirements into account when making proposals. Analyses requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the client/stakeholder.Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.Assesses and manages risk.Communicates effectively, both formally and informally.Facilitates collaboration between stakeholders who have diverse objectives.Takes initiative to maintain skills and awareness of developments in the industry.Mentors colleagues.

　　Project intervention

　　Maintain awareness of pending and active projects that may or will impact Manufacturing Automation team or services.Champion service and support preparation and initialization in projects. Push for quick adoption of project execution strategies that produce highly maintainable services with low TCO. This includes:Ensuring a robust SDLC is followed (see SDLC)Critical documentation is made available, maintained, and made accessible to pertinent audiencesSupport and maintenance tools and resources are budgeted and provisioned/acquiredA priority is placed on targeting self-service and service desk as fulfillment options for support activities where possibleRoutine maintenance activities are minimized or automatedMinimize build-to-run transition by ensuring a customer experience centered approach to the service design and delivery.

　　SDLC

　　Ensure requirements and test scripts are clearly documented in clear, meaningful language, well organized for continuous maintenance for the life of the service, and accessible by relevant support resources.Ensure source code and other solution artifacts are stored in a versioned repository.Ensure design and code reviews are executed to confirm adherence to quality standards.Ensure due consideration is given to implement automated build, deployment, and test activities. Where automation is not tenable, ensure justification is documented with any plans and timelines to remediate.

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

　　The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

　　More information is available at stryker.com