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IT Operations Consultant
IT Operations Consultant-April 2024
Guatemala City
Apr 15, 2025
About IT Operations Consultant

  About Conduent:

  Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

  Job Description:

  Job Track Description:

  Requires formal education and experience in a professional, sales, or technical area.

  Performs technical-based activities.

  Contributes to and manages projects.

  Uses deductive reasoning to solve problems and make recommendations.

  Interfaces with and influences key stakeholders.

  Leverages areas of expertise to achieve results.

  Ability to complete work self-guided.

  College or university degree required.

  General Profile

  Requires specialized depth and breadth of expertise.

  Interprets internal or external business issues and recommends best practices.

  Solves complex problems; takes a broad perspective to identify innovative solutions.

  Self-starter, with guidance only required for complex situations.

  May guide functional teams or projects.

  Progression to this level is typically restricted based on business requirements.

  Functional Knowledge

  Requires in-depth understanding in own field.Business Expertise

  Anticipates business challenges and recommends improvements.Impact

  Impacts the achievement of customer, operational, project, or service goals.

  Work is guided by functional policies.

  Leadership

  May drive functional teams or projects with moderate resource requirements, risk, and/or complexity.Problem Solving

  Guides others to solve complex problems.

  Requires conceptual and innovative thinking to develop solutions.

  Interpersonal Skills

  Communicates difficult concepts and negotiates with others to adopt a different point of view.Responsibility Statements

  Manages platform operations for clients or a small operations team.

  Guides platform maintenance and execution tasks.

  Collaborates with departments for new platform builds and troubleshooting issues.

  Communicates direction on designing and implementing new solutions.

  Advises managers on status updates, issues, or concerns.

  Assists in reviewing documentation and architecture diagrams.

  Administers onsite and remote assistance.

  Participates in planning, daily meetings, backlogs sessions.

  Identifies areas of opportunity to improve our service offering.

  Performs other duties as assigned.

  Complies with all policies and standards.

  Closing:

  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

  People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

  At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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